• Fire & Security Systems Monitoring Coordinator

    ARK Systems, Incorporated (Frederick, MD)


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    Fire & Security Systems Monitoring Coordinator

     

    Department: Operations

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3549132&source=3549132-CJB-0)

     

    ARK Systems has an IMMEDIATE OPENING!

     

    for a FIRE & SECURITY SYSTEMS MONITORING COORDINATOR to support our Operations team.

     

    UP TO $3,000 SIGN-ON BONUS!

    Summary:

    This position provides support and oversight of the company-s central station monitoring contracts, invoicing, direct customer service, and work as part of a team supporting the Operations department.

    Duties/Responsibilities:

    + Activates new monitored accounts online and verifies signals with field staff and the central station.

    + Detailed data input and processing

    + Sets up new monitoring customers within the database.

    + Updates, terminates and maintains existing accounts and database

    + Contacts new customers and welcomes them to our company.

    + Follows up with documentation to new customers.

    + Prepares security alarm registration paperwork for new contracts.

    + Reviews daily Late-to-Test signal reports and sends documentation to customers as required.

    + Reconciles monthly central station bill.

    + Resolves communication issues and other problems that may arise with the Central station staff as required.

    + Suggests and implements new processes and procedures as required for a positive work flow.

    + Other duties as assigned.

    Required Skills/Abilities:

    + Office administrative knowledge of procedures and the implementation of standard office equipment at a level generally acquired through 2+ years of related experience.

    + Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems

    + Good oral/written communication skills

    + Ability to work in a high volume/fast-paced environment and handle multiple tasks.

    + Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.

    + Positive and respectful attitude. Strong customer relations knowledge.

    + Able to maintain good working relationships with management staff, employees and customers.

    + The ability to learn and comprehend technical concepts as they relate to the security and life safety industry

    Education and Experience:

    + Proficiency in MS Office.

    + Proficiency in working with Computerized Software of a various type

    + 2+ years of related clerical experience.

    + Industry specific technical knowledge/ formal training a plus

    Physical Requirements:

    + Must be able to lift to 25 pounds at a time.

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3549132&source=3549132-CJB-0)