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Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary

Collaborates with line of business partners to analyze business processes, identify improvement opportunities, and develop solutions using platforms such as Robotic Process Automation (RPA), Low Code, Process Mining, and Intelligent Document Processing (IDP). Recommends, with support of manager, solutions and direction in developing, configuring, testing, and implementing processes to meet the defined and anticipated requirements with high-quality builds on time and on budget. Supports root cause analysis and debugging for a specific automation or tool to meet SLA. Research and recommends feasibility of business requirements and turns them into automation solutions. Ensures compliance (with CoE standards, guidelines, leading practices, security, and risk management), change management, and continuous improvement.

Essential Functions

+ Develop, configure, test, and deploy automation solutions that align with business needs.

+ Provide support, root cause analysis, and debugging to meet SLAs.

+ Collaborate with stakeholders to gather requirements and integrate solutions with existing systems.

+ Communicate with diverse audiences and support automation portfolios.

+ Ensure compliance with standards, security, and change management.

+ Partner onsite with teammates to develop, configure, test, and implement processes to meet the defined and anticipated requirements with high-quality builds on time and on budget.

+ Facilitate in-person and virtual cross-functional meetings to accomplish objectives or resolve issues.

+ Participate in Agile teams to deliver iterative improvements and manage change effectively.

+ Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.

+ Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

+ Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

+ Bachelor's Degree or equivalent experience (required)

Work Experience

+ Experience with process simulations/automation, solution development and/or business analysis (preferred)

+ Experience with Low Code Development (preferred)

+ Working knowledge of process engineering software systems (preferred)

+ Experience or knowledge in a banking/financial services industry (preferred)

Skills

+ Leverage platforms to rapidly develop and deploy business solutions.

+ Participate in Agile teams to deliver iterative improvements and manage change effectively.

+ Ensuring solutions adhere to IT policies, change management, and security standards.

+ Excellent written and verbal communication skills. Communicate effectively with technical and non-technical audiences. Ability to successfully facilitate meetings – including information sharing and call to action outcomes.

+ Troubleshoot issues by gathering, interpreting and analyzing data and recommending solutions. Analytical thinker and problem-solver.

+ Ability to use tools to analyze workflows and identify opportunities for automation and improvement.

+ Support multiple projects, tasks, and responsibilities concurrently.

+ Design and implement automation solutions using platforms like UiPath, Automation Anywhere, or Power Automate.

+ Staying current with emerging technologies and continuously improving solution design.

Core Competencies

+ All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

+ General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

\#LI-BS2

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/29/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.