• Customer Service Representative

    Robert Half Office Team (Westchester, IL)


    Description

    We are looking for a dedicated and personable Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining attentive communication. This position offers an excellent opportunity for individuals who thrive in dynamic and fast-paced environments.

    Responsibilities:

    • Respond promptly to a high volume of inbound customer calls, ensuring attentive and courteous communication.

    • Assist customers by addressing inquiries, resolving complaints, and guiding them through solutions.

    • Provide accurate and detailed information about products, services, and company policies.

    • Document customer interactions thoroughly and accurately in the system.

    • Escalate complex or unresolved issues to the appropriate departments to ensure timely resolution.

    • Meet or exceed established performance metrics related to call volume, response time, and customer satisfaction.

    • Maintain a positive and attentive attitude while interacting with customers and colleagues.

    • Adapt to varying schedules and work effectively in a call center or office setting.

    • Utilize customer service software and tools efficiently to manage inquiries.

     

    The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    Requirements • High school diploma or equivalent; higher education such as an associate or bachelor’s degree is a plus.

     

    • Minimum of 1 year of experience in customer service, preferably in a call center environment.

    • Strong verbal and written communication skills with attention to detail.

    • Proven ability to multitask and solve problems efficiently in a fast-paced setting.

    • Proficiency in using customer service platforms and Microsoft Office Suite.

    • Flexibility to work varying shifts and sit for extended periods in a call center environment.

    • Familiarity with handling both inbound and outbound calls.

    • Demonstrated ability to maintain professionalism and composure under pressure. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .