• Patient Service Representative

    Robert Half Office Team (Annapolis, MD)


    Description We are looking for a dedicated and compassionate Patient Service Representative to join our team in Annapolis, Maryland. In this Contract to permanent position, you will play a critical role in supporting patients, many of whom are navigating complex medical needs. This role requires excellent communication, organizational skills, and a commitment to providing exceptional service to patients and their families.

    Responsibilities:

    • Welcome and assist patients as they arrive, ensuring a warm and detail-oriented experience.

    • Provide support to patients over the phone, addressing questions and concerns with empathy and clarity.

    • Collect and verify insurance documentation, ensuring all information is accurately entered into the system.

    • Input patient data into software platforms while reviewing medical documents for completeness.

    • Maintain cleanliness and orderliness of patient rooms and common areas.

    • Coordinate patient services, including scheduling and registration, to ensure seamless care delivery.

    • Collaborate with colleagues and other healthcare professionals to support patient needs.

    • Educate patients on durable medical equipment and provide guidance as needed.

    • Demonstrate initiative by keeping detailed notes and staying organized in a busy environment.

    • Assist mastectomy patients with sensitivity and attention to detail. Requirements • Previous experience in patient service or a related medical role is strongly preferred.

    • Strong communication skills with the ability to interact compassionately with patients.

    • Exceptional organizational abilities and attention to detail when managing documentation.

    • Proven ability to handle a fast-paced and busy environment with patience and resilience.

    • Initiative and willingness to take notes and manage tasks independently.

    • Basic understanding of medical terminology and durable medical equipment.

    • Familiarity with call center customer service or patient registration processes is a plus.

    • All candidates will be required to complete pre-employment screening. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .