"Alerted.org

Description

We have an URGENT contract opportunity for a highly detail-oriented Loan Servicing Support Specialist in Boise, Idaho. This role is critical to ensuring the accuracy, compliance, and efficiency of our loan servicing operations. The ideal candidate must have a strong working knowledge of end-to-end loan servicing as well as hands-on experience with Black Knight MSP. This position is best suited for someone with a solid mortgage servicing background and a dedication to exceptional borrower support.

Responsibilities:

• Process loan payments and manage customer accounts, ensuring all updates are accurate, timely, and compliant.

• Administer and analyze escrow accounts, including tax and insurance disbursements, while maintaining full regulatory compliance.

• Conduct detailed audits of loan and escrow records to verify proper setup, complete payment histories, and adherence to federal, state, and investor guidelines.

• Analyze data related to escrow shortages, overages, delinquency trends, and servicing exceptions, identifying root causes and recommending actionable solutions.

• Maintain precise, up-to-date loan records within Black Knight MSP, ensuring the highest level of data integrity.

• Investigate and resolve escrow discrepancies and borrower disputes with professionalism and accuracy.

• Coordinate with tax authorities, insurance carriers, and internal teams to ensure timely, accurate disbursements.

• Reconcile escrow accounts and support month-end reporting, balancing, and audit preparation.

• Ensure all servicing activities align with company policies, investor requirements, and regulatory standards.

• Recommend process improvements to enhance accuracy, operational efficiency, and audit readiness.

Requirements • Proven experience in loan administration, mortgage servicing, or related fields.

• Strong knowledge of escrow management, including tax and insurance disbursements.

• Proficiency in analyzing data and performing audits to identify discrepancies and improve processes.

• Familiarity with servicing systems, such as Black Knight or similar platforms.

• Excellent problem-solving skills with the ability to address borrower disputes and escrow discrepancies.

• Knowledge of federal and state regulations related to mortgage servicing.

• Strong organizational skills and attention to detail for maintaining accurate records.

• Ability to collaborate effectively with internal teams and external parties such as tax authorities and insurance providers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .