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Description We are looking for a detail-oriented Customer Service Representative to join our healthcare team in Bethel Park, Pennsylvania. This contract position focuses on providing financial counseling to patients during their inpatient stays, ensuring accurate benefit education and payment collection. The role requires strong communication skills and the ability to work evenings, weekends, and holidays as needed.

Responsibilities:

• Conduct face-to-face discussions with patients to review inpatient benefits, authorization, and financial liabilities.

• Accurately verify and calculate patient payments, including outstanding balances, copays, deductibles, and coinsurance.

• Perform pre-registration and registration tasks, collecting patient financial liabilities during or before the date of service.

• Assist in verifying insurance eligibility, Medicaid processing, and financial assistance applications.

• Monitor and improve processes related to missed collection opportunities by implementing follow-ups and adjustments.

• Send post-discharge letters to patients outlining estimated liabilities and payment options.

• Facilitate in-house call reviews to ensure patients have valid payor sources and authorization for their current stays.

• Maintain accurate records of all patient accounts and liabilities, ensuring daily updates.

• Collaborate on the collection of outpatient orders for current and future services using designated systems.

• Gather required consent forms and documentation during patient registration, including Medicare notices and treatment agreements. Requirements • High school diploma or equivalent required.

• Certification as a Revenue Cycle Representative within six months of starting employment (company-paid).

• Minimum of one year experience in customer service, preferably in healthcare or financial counseling.

• Proficiency in handling inbound and outbound calls in a call center environment.

• Strong skills in order entry and accurate data management.

• Ability to effectively communicate with patients and healthcare staff.

• Familiarity with insurance eligibility and financial assistance processes.

• Availability to work evenings, weekends, and holidays as required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .