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Overview

Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Responsibilities

Job Summary

The Associate Administrator is responsible for assigned clinical and administrative functions at HonorHealth. This position works collaboratively with the Hospital Administrator, CMO, and CNO daily. Will work collaboratively with Service Line leaders as needed. The Associate Administrator is responsible for overseeing effective day-to-day operations, short and long-range planning, effective fiscal management, development of new services and programs, and effective quality improvement processes to drive desired outcomes. Is accountable for ensuring quality, cost effective services either directly or through reporting Directors or Managers of assigned departments.

Essential Functions

+ Provides leadership and oversight to assigned departments or projects within a hospital, service line or other division. Works on assigned projects/departments at their facility and/or within service line with guidance from the hospital Administrator. Effectively directs the efficient operations of any assigned ancillary departments to enhance customer service and patient care.

+ Works collaboratively with the hospital executive team, physicians, and leaders. Resolves problems and complaints from staff, patients, physicians, visitors and vendors in a positive manner. Actively participates in hospital and/or service line operations meetings and Med staff committees. Assists Hospital Administrator to interact with hospital-specific medical directors and attending staff, especially for service coverage. Collaborates and facilitates business development of the hospital and/or service line and within the market area. Becomes familiar with Emergency management processes and is able to facilitate response in time of need.

+ Oversees the staff of assigned departments and ensures adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing leaders and employees. Ensures employee productivity and quality of work is in alignment with the strategic initiatives set within our mission, vision, and values. Ensures compliance with all policies, facilitates compliance with DNV standards, financial stewardship by being accountable for the financial integrity around development and maintenance of assigned department budget. Monitors hospital analytics on performance and works with Administrator to monitor success of tactics to address need for change.

+ Creates an environment supportive of innovation. Focus is on patient satisfaction, providing the highest level of care and customer service possible. Maximizes the efficient use of resources. Encourages employee engagement, creativity, process improvement and evidence based solutions. Develops evaluation methods and metrics to measure results.

+ Ensure the organization has the proper operational controls, administrative and reporting procedures to meet operational and financial targets. Works with Administrator for driving the organization/hospital to achieve and surpass profitability, cash flow and business goals and objectives. Identify opportunities for improvement and expansion of operational processes and systems.

Education

+ Master's Degree Health Administration, Business or related field - Required

Experience

+ Project management experience - Preferred

+ 5 years of progressively responsible healthcare operations and leadership experience - Required

Licenses and Certifications