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Position OverviewUnited Health Services is looking for an experienced Clinical Resources Manager – Physical Therapist to lead and support our rehabilitation team in delivering exceptional patient care. In this leadership role, you’ll oversee therapy services, mentor clinicians, and ensure best practices that promote recovery and quality outcomes.

At UHS, we believe Every Connection Matters. Your ability to build relationships—with patients, families, and your team—creates a foundation for healing and growth. If you’re passionate about guiding others, driving clinical excellence, and making a meaningful impact through every interaction, we invite you to join our mission-driven organization.

Primary Department, Division, or Unit:

UHS Physician Practice Management

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$49.24 - $73.86 per hour, depending on experience

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Responsibilities:

+ Works under the guidance of the VP of Physician Practices and Director of Clinical Operations and collaboratively with UHS Nursing, Quality Management, Risk Management, Performance Improvement, and other system members to review, implement, and monitor regulatory requirements from CMS, Joint Commission, NYS Health Department, and other regulatory agencies.

+ Fosters a cooperative relationship by supporting operational leadership and engaging clinical staff in initiatives through purposeful site rounding, attending staff meetings, supporting shared governance, active involvement in quality projects, and the development of education.

+ Serves as a clinical mentor to staff by encouraging professional development and providing individualized training/education as needed.

+ In partnership with Nursing Education, develops and conducts clinical skills credentialing to ensure staff are competent to perform necessary job functions.

+ Assures quality of care by developing and interpreting United Health Services and nursing division's philosophies and standards of care; enforcing adherence to NYS Department of Education and NYS Nurse Practice Act requirements and to other governing agency regulations (Joint Commission, NYS Dept. of Health, CDC, United Health Services).

+ Triage quality and safety events by facilitating clinical reviews and assisting in the development/completion of plans of correction as needed.

+ Collaborates with clinical operations to conduct workflow analysis and chart reviews to support operational leadership and improve office efficiency.

+ Maintains clinical guidelines by writing and updating policies and procedures.

+ Collaborates with Infection Prevention Department on interpreting infection-control policies and protocols. Actively participates in infection prevention rounds and activities to provide guidance to operational leaders.

+ In partnership with Pharmacy leaders, maintains compliance with safe medication and vaccine practices including: administration, storage, and education.

+ Assures compliance with NYS immunization reporting requirements through monitoring and coordination of the NYSIIS reporting system; including Vaccines for Children program compliance.

+ Along with Laboratory leaders, oversees the interpretation and enforcement of CLIA standards across the Physician Practices.

+ Proficient in the use of the Electronic Health Record. Works closely with EHR analysts and trainers, in the development of documentation templates and processes to ensure compliance with regulatory standards.

+ Research and utilizes best practices in the planning and delivery of education on relevant topics through a variety of venues including: forums, newsletters, emails, and meetings.

+ Demonstrates professional development by enhancing knowledge in regulations, safety/quality topics, vaccines/medications, and evidence-based practices and serves as a consultant to organization leaders, medical directors, clinical staff, and other system members.

+ Actively collaborates with system clinical and operational teams by representing Physician Practice Division in a variety of multi-disciplinary committees and meetings.

Education/Experience

Minimum Required:

+ Bachelors in related discipline Nursing or health related field

+ 3 years of relevant experience in healthcare setting to include background in clinical operations, regulatory compliance, patient safety, and performance/quality improvement

+ Knowledge of Joint Commission, CMS, and NYS DOH standard/regulations.

Preferred:

+ Prefer prior experience in related discipline of care (outpatient care)

+ Experience with root cause analysis

+ Lean expert training

License/Certification

Minimum Required:

+ Current New York State license as a Registered Nurse

+ CPR within 3 months of hire

Preferred:

+ Professional certification in a related specialty

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

•Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

•Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

•A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.