• Hospitality Liaison

    Northwell Health (New York, NY)


    **Req Number** 169625

    Job Description:

    + Proactively identifies operations needing improvement and collaborates with multiple support service departments to ensure optimal lobby operations and guest service activities (i.e. patient navigation, environmental services, maintenance, parking garage, security, etc.).

    + Monitors of all lobby amenities, functions and appearance.

    + Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations; escalates issues to appropriate departments and/or management, as required.

    + Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.

    + Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.

    + Ensures availability of wheelchair services to incoming and outgoing patients and visitors.

    + Assembles tray based on patient's menu selection

    + Delivers trays to patients and returns trays for cleanup in a timely manner

    + Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

    Job Qualification

    + High School Diploma or equivalent required.

    + 1-3 years of relevant experience, required.

     

    The salary range for this position is $44,450-$69,340/year

     

    It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.