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University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Communications and Content Specialist

Job Profile Title

Marketing Coordinator A

Job Description Summary

The Communications and Content Specialist is an invaluable member for the Communications Department and is responsible for executing communication strategies, including creating and distributing content for internal and external audiences, as well as a variety of project-related administrative tasks. The Communications and Content Specialist reports to the Director of Communications and Content.

This role involves tasks such as updating the website, writing newsletters, and developing content for various channels, while also supporting administrative functions like managing invoices and coordinating logistics. This role helps amplify ICA Philadelphia’s mission by ensuring brand adherence as well as consistent and engaging communication across multiple platforms. The Communications and Content Specialist will play a key role in creative content creation and distribution, while supporting operational efficiency to advance the organization’s goals.

Supporting ICA in its commitment to creating a diverse, inclusive, and equitable institution; treating colleagues and partners fairly and respectfully; and recognizing the value that diverse backgrounds and perspectives bring to our organization is vital to this position.

The Communications and Content Specialist must be a thoughtful, and clear communicator, have accomplished writing skills, a strong attention to detail, an ability to organize and manage multiple projects, and a desire to work collaboratively while contributing to total team culture and effort.

Job Description

Job Responsibilities

Communications and Content Creation

Oversee the development of engaging and impactful content to promote museum exhibitions, events, and initiatives. This includes creating digital and print materials such as newsletters, exhibition descriptions, and promotional flyers, ensuring all content reflects the museum's mission, brand, and key messaging. Responsibilities also include:

+ Developing video content, including interviews, behind-the-scenes looks, and promotional clips to support exhibitions and events.

+ Collaborating with curators, artists, and various departments to gather valuable insights and craft compelling narratives about museum exhibitions and events.

+ Producing diverse content for various platforms, including web copy, email newsletters, exhibition materials, and digital content.

+ Writing promotional copy for printed and digital marketing materials to enhance the museum’s visibility.

+ Ensuring all content is aligned with the museum's voice and values, while effectively engaging both internal and external audiences.

Administrative Support

+ Provide essential administrative support to the Communications team, ensuring smooth operations and efficient workflow. Responsibilities include:

+ Overseeing the logistics of travel & processing Concur reports for the department

+ Coordinating meetings, managing departmental calendars, and drafting agendas for key planning sessions.

+ Managing vendor communications, responding to inquiries, and preparing written and visual presentations for internal and external meetings.

+ Producing meeting minutes, tracking and processing financial transactions, and onboarding new team members.

+ Collaborating to maintain and update project management systems.

Website Management and Digital Presence

+ Maintain and enhance the ICA Philadelphia’s digital presence through regular updates to the museum’s website and online content. Responsibilities include:

+ Updating exhibition, event, and organizational information on the museum's website, ensuring accuracy and timeliness.

+ Developing content for email campaigns that aligns with the museum’s broader communication goals and engages audiences.

+ Collaborating with the digital marketing team to create multimedia assets such as videos, digital collateral, and social media posts that support the museum’s initiatives.

+ Ensuring website content is engaging, accessible, and well-written, offering a seamless experience for all users.

+ Contributing to ongoing website optimization by tracking digital content performance and making necessary adjustments for improved user engagement.

Reporting and Analysis

+ Monitor, analyze, and assess the impact of communication strategies and content creation efforts. Responsibilities include:

+ Tracking key metrics such as website traffic, social media engagement, and visitor feedback to gauge the effectiveness of communication initiatives.

+ Compiling and presenting regular reports on communication outcomes to assess and improve the museum's outreach efforts.

+ Collecting and analyzing feedback from visitors, stakeholders, and staff to inform future content development and enhance communication strategies.

+ Using data-driven insights to refine strategies and ensure continuous improvement in engagement and outreach efforts.

Community Engagement and Partnership Development

+ Cultivate and strengthen relationships with local media outlets, organizations, and community groups to promote museum initiatives and expand outreach. Responsibilities include:

+ Building and maintaining relationships with writers, bloggers, and local media to secure press coverage for museum exhibitions and events.

+ Engaging with local community groups, including University of Pennsylvania students and organizations, to promote museum programs and deepen community connections.

+ Identifying and fostering strategic partnerships with local organizations to amplify the museum’s impact and outreach efforts.

+ Supporting community engagement initiatives by promoting programs, building partnerships, and helping to organize outreach events and collaborations.

+ Other duties and responsibilities as assigned.

Qualifications

+ Bachelor's degree and 1 to 2 years of experience or equivalent combination of education and experience is required.

+ Bachelor’s degree in Communications, Marketing, Art History or a related field preferred.

+ Experience in a communications or administrative role, ideally in a nonprofit or arts environment preferred.

+ Strong written and verbal communication skills, with experience in content creation for various platforms.

+ Ability to manage multiple projects simultaneously and meet deadlines.

+ Proficiency in Microsoft Office Suite, Google Workspace, and basic website management (WordPress and BaseCamp experience is a plus).

+ Familiarity with graphic design tools (e.g. Adobe Suite, Canva) is a preferred but not required.

+ Attention to detail, problem-solving skills, and the ability to work independently in a fast-paced environment.

+ Potential to work nights and/or weekends throughout the year.

Application Requirement

+ A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV ; multiple documents are allowed.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Institute of Contemporary Art

Pay Range

$49,500.00 - $56,992.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .

Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

+ Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

+ Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

+ Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

+ Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

+ Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

+ Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

+ Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

+ University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

+ Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

+ Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

+ Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

+ Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

The University of Pennsylvania’s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.