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Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, our people share a common set of values - Integrity, Intensity, Innovation and Involvement. We work together to accelerate research, solve complex analytical challenges, improve patient diagnostics, drive innovation and increase laboratory productivity. Each one of us contributes to our mission every day – to enable our customers to make the world healthier, cleaner and safer

How will you make an impact?

The **Technical Applications & Support Specialist I** , plays a key role in empowering customers to achieve reliable, high-quality results. You will combine your scientific expertise and technical skills to deliver exceptional support, training, and troubleshooting for our diagnostic systems.

Key Responsibilities:

+ **Provide responsive technical assistance** through our Technical Support Hotline, email, and remote tools for both internal and external customers.

+ **Diagnose and resolve** hardware, software, and system operation issues to ensure instrument uptime and customer satisfaction.

+ **Lead root-cause investigations** for confirmed product complaints, documenting findings and recommending effective corrective and preventive actions (CAPA).

+ **Deliver engaging on-site and virtual training sessions** for customers on instrument operation, assay setup, software workflows, and best practices.

+ **Collaborate cross-functionally** with Field Service Engineers, Quality, and R&D to resolve performance issues and share insights that drive continuous improvement.

+ **Perform performance qualification, correlation, and verification studies** to support new instrument or assay implementations in clinical and research environments.

+ **Interpret and communicate scientific results** clearly, providing expert guidance on assay optimization, calibration, and quality control strategies.

+ **Enhance your professional and technical growth** by continuously developing both technical expertise and life skills that support long-term career success.

How will you get here?

Education

+ Associate’s degree in Biological Science required; Bachelor’s degree preferred.

+ Certification as a Medical Laboratory Technician or Medical Laboratory Scientist desired.

Experience

+ Minimum of 3 years of laboratory or related professional experience required.

+ Strong customer service and interpersonal communication skills.

+ Training experience preferred.

+ Clinical laboratory experience highly preferred

Knowledge, Skills, Abilities

+ Mechanical knowledge and abilities regarding instrumentation preferred

+ Demonstrates clear and concise communications

+ Passion for problem-solving, collaboration, and lifelong learning.

+ Commitment to providing outstanding customer experiences.

+ Ability to travel up to 20%

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.