• Microsoft Active Directory Hardware…

    COOLSOFT (Madison, WI)


    Microsoft Active Directory Hardware Troubleshooting Customer Service Consultant

     

    Requirement id 155958

     

    Job title Consultant

     

    Job location in Madison, WI

     

    Skills required Computer Software Systems Experience, Operating Systems, Microsoft Active Directory, Hardware Troubleshooting Customer Servic

     

    Open Date 14-Nov-2025

     

    Close Date

     

    Job type Contract

     

    Duration 6 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Computer Software Systems Experience, Operating Systems, Microsoft Active Directory, Hardware Troubleshooting Customer Servic

     

    Start date : 01/05/2026

     

    End Date : 06/30/2026

     

    Submission deadline : 11/21/2025 4:00:00 PM

     

    Client Info : UW - Madison

    Note:

    * Interview Process: First round via Teams, Second round On-site in Madison.

    * Duration of the Contract: 6/30/2026 with potential for extension

    * Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

    Description :

    This position reports directly to the IIT User Support Services Manager andwill be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

    Required Skills:

    Knowledge of computer software, operating systems, hardware and networking is required

     

    Experience with Microsoft Active Directory is required.

     

    Hardware and software troubleshooting skills are required

     

    Able to work in a team as well as independently

     

    Experienced in providing professional and courteous customer service is required

     

    AdditionalSkills

     

    Excellent verbal and written communication skills is preferred

     

    Three or more years relevant work experience with Windows 10/11is preferred.

     

    Experience with a ticketing system such as JIRA

     

    Two or more years relevant work experience with OSX is preferred.

     

    Experience and knowledge of computer securityis preferred.

    Job Responsibilities

    • Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently

    • Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision

    • Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures

    • Documents inquiries and responses and recommends procedural improvements to unit leadership

     

    Job Title in Contract: Desktop Support IV

     

    Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155958 while calling.

     

    EOE Protected Veterans/Disability