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Senior Technical Services Engineer - Oahu

Date:Nov 15, 2025

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged.

BRIEF POSTING DESCRIPTION:

The P SS POWER QUALITY CUSTOMER SOLUTIONS & SERVICES Department of the P CUSTOMER SOLUTIONS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

JOB FUNCTION:

Serves as a technical resource in the areas of power quality, power systems, control systems, commercial electro-technologies, data acquisition and instrumentation, and the optimization of customer end-use technologies. Prepares customer systems site assessments, project proposals and financial analyses, and acts as project engineer/construction manager for Hawaiian Electric (“Company”) power quality and efficient customer end-use technologies programs/projects in the commercial, governmental, and residential sectors. Performs customer technology applications research, investigation, planning and implementation working closely with key customer accounts and keeping in close contact with and effectively utilizing EPRI and EPRI resources.

ESSENTIAL FUNCTIONS:

+ As the customer’s trusted energy partner, provides consultation services to major commercial, industrial, and residential customers, with a focus on resolving customer issues related to power quality; efficient customer end-use technologies including equipment selection/sizing, economic feasibility, maintenance and identifying and solving operational issues; customer demand reduction and power factor optimization strategies; and demand response integration opportunities.

+ Supports, develops, implements, and plans various Power Quality programs and services (both commercial and residential), including onsite customer monitoring, and educational outreach, including scheduling and presenting customer power quality and end-use technologies workshops.

+ Continues the active co-development with EPRI and the Grid Power Alliance of the Open PQ Dashboard to improve customer power quality and enhance Hawaiian Electric’s grid modernization efforts.

+ Conducts field surveys and site inspections to investigate customer equipment, systems and operations. Designs and installs power quality and data acquisition instrumentation systems and software as necessary.

+ Actively advocates/plans the use of new clean energy technologies and electro-technologies that can reduce customer bills and/or improve customer operations. Works closely with internal partners including engineers, account managers, Risk Management, Customer Service, Legal, and Demand Response Departments to identify, develop and critique new opportunities for customer technology applications, projects and services, as well as investigate, troubleshoot, document, and diagnose customer power quality claims issues.

+ Serves as project engineer and construction manager for research, demonstration and development (RD&D), and above-the-line (ATL) and/or below-the-line (BTL) customer systems optimization and power quality projects with new revenue potential for the company. Responsibilities include project scheduling, budget preparation, tracking and maintenance, supervision of outside consultants and contractors, and front-line interface with the customer.

+ Works closely with System Operations and Engineering Departments to integrate and optimize the function, utility and application of Power Quality within the Company.

+ Conducts research and actively pursues applications of electro-technologies such as HVAC&R (heating, ventilation, air conditioning and refrigeration), lighting, energy storage technologies and systems, power factor correction, voltage dip ride-through devices, harmonic filtering, transient voltage surge protection, advanced data acquisition and control systems, and Internet based data collection, archiving, analytics and visualization, etc.

+ Keeps abreast of industry power quality issues/technology, customer technologies, clean energy, energy storage, Internet technologies, and other new technologies that impact customer energy bills, customer operations, and bolsters the company’s role as a trusted energy partner to our key customer accounts.

+ Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

+ Electrical or Mechanical engineering degree (Bachelor of Science or Master of Science) from an ABET-accredited college or university is required.

+ State of Hawaii Professional Engineer (PE) License is desirable.

+ Demonstrates detailed knowledge of the application of engineering theories and principles that are pertinent to the Job Responsibilities. This includes knowledge of electrical power systems (utility and in-building systems), distributed renewable energy generation and energy storage systems, emergency generator systems, power quality, HVAC&R equipment and systems, control systems, data acquisition, and remote communications.

+ Hands-on experience and knowledge of direct digital controls (DDC), HVAC&R equipment (chillers, heat pumps, compressors, pumps, pump packages, control valves, sensors, relays, valves, heat exchangers, materials selection, piping systems design, electrical control and power systems, etc.) is desirable.

+ Working knowledge of marketing and project management principles and concepts usually acquired through marketing and/or engineering experience including services provided by Energy Services Companies.

+ Detailed knowledge of personal computers and standard software applications such as Microsoft Office. Knowledge of Autocadä, Visioä, Microstationä, or other CAD software is highly desirable.

+ Ability to perform independent research and work in a creative, innovative, and motivated fashion.

+ Ability to perform detailed financial analysis using skills usually obtained through completion of Engineering Economics, Capital Investment Courses, or similar courses in college. Additional course work in accounting and finance would be desirable.

Skills Requirements

+ Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for frequent required driving positions consistent with the Hiring Standards for Required Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.

+ Must be a self-starter with a clear ability to research, plan, organize, execute, and report on work with little supervision.

+ Effective interpersonal skills with the ability to handle difficult and/or sensitive issues with tact, courtesy, and discretion. This skill must be displayed under demanding conditions in the field and over the telephone.

+ In-depth analytical, organizational, planning, and conceptual skills to handle multiple projects, programs, and priorities concurrently.

+ Effective oral, written, listening and platform skills to communicate with all levels inside and outside of the organization.

Experience Requirements

+ Extensive (7 or more years) of experience in engineering or a related technical field.

Role:Professional

Number of Vacancies:1

Hiring Range:The hiring range for the Senior Technical Services Engineer [Req ID 10136] position is $107,700.00 to $139,800.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification

By submitting an application for the position, candidates:

1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;

2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;

3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;

4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and

5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”

For a current list of all Affiliates and Affiliate-Related Entities, please see:

https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.

Nearest Major Market:HonoluluNearest Secondary Market:Hawaii