• Quality Management Coordinator

    The Arc Mid-Hudson (Kingston, NY)


    Quality Management Coordinator

     

    Overview

    Requisition Number:

    3369

    Date Posted:

    11/14/2025

    Location:

    Albany Avenue

    Address:

    471 Albany Avenue

    City:

    Kingston

    Category:

    Administrative and Support

    Description

    The Quality Management Coordinator will fulfill the responsibility to all people supported at The Arc Mid-Hudson, by ensuring that allegations of Abuse/Neglect, Significant Incidents and Serious and Minor Notable Occurrences are investigated and documented within the guidelines set forth by the NYS Justice Center.

    Specific responsibilities include:

    + To be knowledgeable in the regulations governing incident management (Part 624 and 625) and be a resource to Agency staff.

    + To perform impartial investigations of designated incidents (Abuse/Neglect, Significant Incidents, Serious and Minor Notables) or sensitive situations.

    + To be knowledgeable in conducting investigations and proficient in interviewing potential witnesses, victims, etc.

    + To be able to write a detailed investigative report and to be able to present findings to the Incident Closeout and Incident Review committees.

    + Become proficient with the Incident Report and Management Application (IRMA) System.

    + Become proficient in the Web Submission of Investigation Reports (WSIR) Data Entry System.

    + Assist the Justice Center with investigations and collaborate with Justice Center Investigators.

    + To attend Incident Review Committee meetings and assist in committee deliberations.

    + To assist with The Arc Mid-Hudson Quality Review and Improvement processes.

    + To participate in the Agency's Human Rights Committee processes.

    + Participate in the Agency’s Guardianship Program

    + Review all Agency Minor Notable Reports from the programs to assure completion and all the information is attached to the Incident Report.

    + To provide specialized trainings to Agency Staff in areas related to Quality Management and Incident Reporting.

    A Bachelor’s Degree with a minimum of one (1) year experience in Human Services or a related field, or an Associate’s Degree and three (3) years’ experience working in Human Services or a related field, is required.

     

    HOURS: 40/Monday through Friday/9:00 am to 5:00 pm/must be flexible

     

    Starting salary: $60,405.80 per year

    Minimum Requirements

    + A Bachelor’s Degree with a minimum of one (1) year experience in Human Services or a related field, or an Associate’s Degree and three (3) years’ experience working in Human Services or a related field, is required.

    + Experience conducting investigations is a plus