• Rep - Cust Service - 1st shift - Hybrid Role

    L'Oreal USA (Clearwater, FL)


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    Rep - Cust Service - 1st shift - Hybrid Role

     

    Clearwater, FL, Florida

     

    Back

     

    Permanent

     

    Florida

     

    Clearwater, FL

     

    Supply Chain

     

    Full - Time

     

    05-Nov-2025

     

    POSITION: Customer Care representative

     

    DEPARTMENT: Sub-Distribution

     

    REPORTS TO: Manager, Customer Service

    Job Summary:

    Provides premier service directly to a diverse group of Sub-Distributors & Beauty schools utilizing the portfolio of L’Oreal Professional Product brands and partner brands represented by SalonCentric.

    Duties and Responsibilities:

    • Directly interacts with account owners and managers, utilizing sales force/email and phones to perform product inquiries, order entry processing and mitigate challenges.

    • Research issues and brings resolution to complex situations using sound judgment and excellent follow-through within established authority level using guidelines for service policy and following procedure.

    • Manages releasing service blocks, grouping orders and promotional deployment.

    • Communicates cross functionally with internal and external departments regarding risk and opportunity to service level.

    • Performs complete order management, including cancellation and creation. • Negotiate timeframes for deliverables and when appropriate, escalate issues to ensure timeframes are met.

    • Developing good relationship with customers throughout the organization including the top management level • Investigate, analyze, and resolve client issues.

    • Maintain, grow, and optimize existing accounts for revenue through discovery, communication, and rapport building.

    • Provide technical expertise, guidance, and training with clients.

    • Main contact for all stores. Including customer requests regarding logistical issues or promotional matters

    • Manages and researches any Account Challenges while coordinating with the Distribution Centers and Credit Department.

    • Processes Salesforce cases regarding pricing, shipping, shortage, and overage errors.

    • Tracking shipments from the Distribution Center to the Sub- Distributor.

    • Strong moral character provides added value to services performed accurately and in a timely manner.

    • Performs inside sales or telemarketing style functions as needed to support key launches and promotions.

    • Monitors inventory availability in multiple Distribution Centers and executes a change of shipping assignment to complete orders as needed.

    Requirements:

    • At least 1-3 years of demonstrated excellence in a customer service role.

    • Excellent computer skills using Microsoft Office and performing data entry.

    • Exemplary oral and written communication skills, including outstanding telephone manner.

    • Sound judgment and ability to make independent decisions within department protocols and appropriate level of authority.

    • Ability to handle a high volume of inquiries and challenging issues with tact and professionalism.

    • Ability to handle multiple tasks at one time with a high attention to detail.

    • Skilled at suggestive selling and providing alternative solutions to accounts.

    • Ability to work overtime when required.