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Job Description

An Insight Global client is hiring a Service Desk Analyst to join their team. They will be supporting an enterprise level organization as the first level of triage troubleshooting and resolving 30+ level 1 tickets and escalating accordingly as needed. This person will need to have excellent customer service and communication skills as they will be answering phones and supporting the walk-up support desk. Must be local to the King of Prussia area and be able to commute 3x a week.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

1+ years of Information Technology Support experience troubleshooting and resolving hardware and software issues

Experience utilizing enterprise level ticketing system such as ServiceNow

Experience utilizing Active Directory for user authentication and identity access management

Well versed with O365 and Windows

Excellent communication skills

Ability to commute 3x a week to King of Prussia SAP and Network Infrastructure monitoring experience