"Alerted.org

Job Description

We are seeking an experienced Operations Manager to drive operational excellence for our client in the digital wound care management space. This role will focus on building and optimizing processes, managing SaaS tools, and ensuring smooth cross-functional collaboration. The ideal candidate thrives in fast-paced SaaS environments and has a strong background in process improvement, data analysis, and technical tooling. We are looking for a highly analytical and process driven individual to establish SLAs, optimize existing processes, and create new process flows where gaps are identified. This person will have the opportunity to help scale a growing organization during a time of unprecedented growth.

Responsibilities

• Build/optimize processes across Sales, CS, Product, Finance

• Manage SaaS tools (CRM, analytics, billing, support systems)

• Create dashboards (MRR, churn, usage, KPIs)

• Cash to cash - invoices / collections

• Benefit management - 401K / HC / Employee management

• Coordinate cross-team operations and OKRs

• Support compliance (HIPAA, SOC2 in healthcare SaaS)

• Improve onboarding workflows and business efficiency

Key KPI's

• Onboarding time, Churn rate (indirectly), Process efficiency / automation coverage

• Revenue leakage prevention, Accuracy of CRM and billing data

• SLA adherence between internal teams

This role pays between $80-100K with potential for annual bonuses

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Core Skills

• Data analysis, Process design, Cross-functional communication

• Systems thinking, SaaS metric literacy

• Technical tooling (CRM, billing, automation tools)

Experience:

• 5+ years in Operations, BizOps, RevOps, or similar roles.

• Experience working in a SaaS or tech company, ideally during growth or scaling.

• Strong background in process improvement and cross-functional project management.

• Hands-on experience with key SaaS tools: CRM (HubSpot/Salesforce), billing (Stripe/Chargebee), support tools (Zendesk/Intercom), and project tools (Asana/Jira/Notion).

• Ability to build and manage KPI dashboards (MRR, churn, onboarding, usage).

• Strong analytical skills; Excel/Sheets required (SQL a plus).

• Experience with workflow automation (Zapier, HubSpot workflows).

• Comfortable collaborating with Sales, CS, Product, Engineering, and Finance.

• Strong documentation and SOP creation experience.

• (Optional for healthcare SaaS) Familiarity with HIPAA/SOC 2 or regulated environments.