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Job Description

The Technical Assistance Specialist role will conduct training and outreach, providing one-on-one support, and serving as a liaison between participants, their technical vendors, and the clients technical partners, including SAS and J2 Interactive. This role supports statewide outreach and education efforts to help health care providers understand, access, and effectively use NC HealthConnex, North Carolina’s Health Information Exchange (HIE).

Duties include but are not limited to:

• Serve as a point of contact for healthcare participants, providing one-on-one guidance on how to access and utilize NC HealthConnex services

• Coordinate communications and issue resolution between participants, their technical vendors, and HIEA’s technical partners (SAS and J2 Interactive)

• Facilitate technical onboarding, implementation follow-ups, and troubleshooting support

• Conduct virtual and in-person training sessions to educate participants on NC HealthConnex functionality, policies, and best practices.

• Maintain accurate and timely documentation of all technical assistance (TA) interactions and support activities.

• Develop and update technical assistance resources, including user guides, FAQs, training materials, and presentations.

• Contribute to continuous improvement of technical assistance processes based on participant feedback and common issues.

• Coordinate closely with cross-functional teams including participants, EHR vendors, data architects, developers, analysts, and clinical stakeholders to support the technical assistance team’s data quality and system reliability work.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of experience in technical assistance, provider support, healthcare IT, or health information exchange environments

• Understanding of general healthcare IT systems

• Knowledge of HIPAA and health care regulatory compliance as they relate to EHR systems and Health Information Exchange (HIE)

• Ability to explain technical information clearly to non-technical audiences

• Experience working with EHR systems and/or health data exchange platforms

• Familiarity with NC HealthConnex or similar HIE systems

• Understanding of HIPAA and healthcare data privacy standards

• A focus on documentation and process improvement -state government experience