• Senior Help Desk / Desktop Support Specialist

    Insight Global (San Leandro, CA)


    Job Description

    Reason for Opening

     

    Backfill for team member handling technical lead responsibilities.

    Role Overview

    We are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and technical expertise in Windows environments, Intune, and Autopilot. This role is 90% end-user support and 10% Intune administration.

    Key Responsibilities

    • Provide desktop support for Windows and Mac environments.

    • Manage Active Directory tasks (adding/removing users).

    • Support Intune and Autopilot configurations.

    • Troubleshoot VPN, video conferencing equipment, and basic networking issues.

    • Collaborate with vendors and internal IT teams.

    • Identify process gaps and recommend improvements.

    • Handle Tier 1 and Tier 2.

    • Mentor Junior Staff and provide process improvement feedback.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Must-Haves

    • 5+ years in Help Desk/Desktop Support roles.

    • Expertise in Windows, Active Directory, Intune, and Autopilot.

    • Strong customer service skills (90% user-facing).

    • Ability to mentor junior staff and work independently.

    • Proven ability to improve processes. Nice-to-Have:

    • Experience in manufacturing environments

    • Familiarity with MDM solutions