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Job Description

About the Role

Are you passionate about optimizing healthcare technology and driving operational excellence? Join our team as an Epic Resolute Analyst II, where you’ll play a key role in supporting and enhancing our Epic Resolute applications. This position is perfect for someone who thrives in a collaborative environment and enjoys solving complex challenges that make a real impact on patient care and revenue cycle operations.

What You’ll Do

Serve as a trusted partner to IT and Empower teams, identifying innovative solutions for operational and technical needs.

Analyze and resolve Level 1–3 customer-reported issues, ensuring timely and effective feedback.

Conduct application and integrated testing for assigned modules, validating builds with end users.

Participate in operational discovery sessions to uncover organizational needs and recommend improvements.

Support integration with third-party applications when applicable.

Maintain accurate and up-to-date department documentation.

Provide regular status updates to management and actively contribute in meetings and committees.

Represent the team with professionalism—even under tight deadlines and high-pressure situations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Education:

Bachelor’s degree in healthcare or related field (or equivalent experience).

Master’s degree preferred.

Certification:

Epic Resolute certification required (or ability to obtain within 3 months of hire).

Experience:

Previous experience with Epic Systems build, training, and support strongly preferred.

Skills:

Strong problem-solving abilities and attention to detail.

Excellent communication and collaboration skills.

Ability to maintain composure and deliver results in fast-paced environments.