• Cloud Support Engineer - INTL - India

    Insight Global (Dunwoody, GA)


    Job Description

    We are seeking 2 Cloud Support Engineer to join our onshore team in India. The role focuses on supporting AWS accounts and infrastructure, ensuring smooth operations across Linux and Windows servers. The ideal candidate will troubleshoot issues, maintain SLAs, and collaborate with offshore and onshore teams.

    Key Responsibilities

    • Provide AWS account support for over 400 servers.

    • Monitor systems and manage tickets via ServiceNow.

    • Troubleshoot memory, network, and performance issues across Linux and Windows servers.

    • Work within established SLAs to resolve incidents promptly.

    • Collaborate with offshore teams and vendors

    • Communicate effectively with vendors and internal teams

     

    Hourly Rate: $10-15/HR

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Strong experience with AWS services: EC2, S3, CloudWatch, ECS, Lambda.

    • Background in Linux and Windows administration

     

    o Troubleshoot memory, network, and performance issues across Linux and Windows servers.

     

    • Familiarity with cloud environments and troubleshooting.

    • Understanding of networking concepts and system performance tuning