• Genesys Developer

    Insight Global (Charlotte, NC)


    Job Description

    An employer is seeking a Genesys Developer for a large financial client sitting in Charlotte, NC or Detroit, MI. Responsibilities include:

     

    • Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements

    • Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed

    • Work collaborative with other IT teams such as Middleware and Salesforce engineering

    • Responsible for working with agile team to create, write, and execute testing plans

    • Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool

    • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers

    • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)

    • Understanding of authentication methodologies (Oauth, SAML)

    • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, ete.

    • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions • NLU and Voice bot experience (Google Dialog flow, Genesys Dialog Engine Bot Flows, Amazon Lex)

    • Experience with implementation and supporting Genesys WFM and Reporting

    • Experience with Cyara Velocity and/or Cyara Cruncher testing tools

    • Experience with CICD pipeline tools such as GitHub, Bitbucket, Jenkins, Terraform, CX as Code