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Supply Chain Customer Service Specialist

Department: Supply Chain

Employment Type: Full Time

Reporting To: Supply Chain Manager

Compensation: $25.00 - $33.00 / hour

Description

We are seeking a highly skilled and experienced onsite Supply Chain Customer Service Specialist. This role is essential in ensuring seamless order fulfillment and exceptional customer experiences. It bridges supply chain operations with direct customer interaction, providing timely updates on orders, managing lead time quotations for new business opportunities, and supporting internal qualification processes.

As the primary point of contact for key customers, this position focuses on resolving issues quickly and efficiently throughout the delivery process. Success in this role requires a strong blend of customer service expertise and supply chain management knowledge to create a positive experience for both customers and internal teams.

Key Responsibilities

Order Management:

• Review customer purchase orders in the Oracle system to ensure accuracy and timeliness.

• Work with planning team for new order review and proper commitment with input plan

• Order entry support for internal qualification build

Delivery Monitoring for key customers:

• Track and monitor order status from production through shipment and delivery

• Coordinate with logistics, planning, and production to ensure on-time delivery.

• Proactively communicate any delays or changes to customers and work on resolution plans.

Customer Interface:

• Serve as the primary point of contact for assigned key customer accounts.

• Respond promptly to customer inquiries regarding order status, pull in, push out and shipment details.

• Build and maintain strong customer relationships through consistent communication and follow-up.

Data & Reporting:

• Generate and share delivery performance or order tracking reports as needed.

• On time delivery tracking to customer request and promise date with continuous improvement for key customers

• Support process improvement initiatives within the supply chain

• Identify and escalate recurring issues impacting delivery or customer satisfaction.

Lead time quotation

• Part No confirmation, product route and testing verification

• Follow up lead time quotation from suppliers

• Organize internal team to review capacity, manufacturing lead time, testing lead time

• Coordinate internally for stock checking

• Quote final lead time externally for new business opportunities

Skills, Knowledge and Expertise

+ Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience).

+ Experience supporting manufacturing or distribution operations.

+ Proficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Excel.

+ Customer-oriented mindset with problem-solving ability

+ Strong organizational skills with attention to detail and accuracy.

+ Excellent verbal and written communication skills.

+ Ability to work effectively in a fast-paced, cross-functional environment

Benefits

What’s in it for you on Day 1:

+ Medical, dental and vision insurance plans

+ Prescription Drug Plans

+ Basic Life Insurance

+ 401k plan with company match

+ Tuition Reimbursement Program

+ Employee Referral Program

+ PTO and Paid Sick Leave

+ Paid Holidays

Exciting Onsite Perks:

+ Free coffee available at our cafeteria

+ Employee Appreciation Events

Knowles is committed to providing a competitive and fair total compensation package for all employees.

One element in our total compensation package is base pay. The hourly rate for this role is targeted to be between $25.00 and $33.00.

Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.

Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.

Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.