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Representative Specialist I-full time

MercyOne

1 Positions

ID: TRHEUS00630033MERCYO

Posted On 11/14/2025

Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

Join the MercyOne Family! We are looking to hire a Business Office Coordinated Support.

As a Representative I at MercyOne, you will be Responsible for providing patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Essential Functions

**Our Trinity Health Culture** : Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

**Work Focus** :

+ Researches, collects & analyzes information.

+ Identifies opportunities, develops solutions, & leads through resolution.

+ Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

+ Responsible for distribution of analytical reports.

Process Focus:

+ Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

+ Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

**Data Management & Analysis** :

+ Research & compiles information to support ad-hoc operational projects & initiatives.

+ Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

+ Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Schedule:

+ Full Time 36 hrs a week, Monday – Friday 8am – 5pm, no holidays or weekend.

Qualifications:

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Primary Contact

1682448263570

Smith Jennifer

Talent Acquisition Partner, Human Resources

563-589-9673

Phone

Phone

Phone

563-589-9673

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Health Care

Location

Dyersville, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1154

Job REQ #

TRHEUS00630033MERCYONEENUS

\# Positions

1

Start Date

20251114

End Date

20251214

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MercyOne

About the Company

MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879.  MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.

MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation.  MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services.  MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.

The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.

MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity.  To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.