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Patient Access Coordinator

Crescent Community Health Center

1 Positions

ID: 1643592

Posted On 11/14/2025

Job Overview

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make that difference driving our overall patient experience as our Patient Access Coordinator.

The successful candidate works in collaboration with various departments within the clinic to ensure customer satisfaction by improving patient experience and increasing patient education. This position will be positioned in our Medical department. The Patient Access Coordinator will serve as a liaison for new patients, as well as serve as a mentor and insurance expert for the Patient Support Team. You'd meet with new patients (in person, via phone, or via video conference) to get them registered by filling out necessary paperwork, verifying insurance, and informing them of the Sliding Fee Discount Program and what is needed to apply to ensure seamless check-in at time of appointment.

You will verify insurance benefits via RTE/phone/fax/online portals and attach coverages in the ERH (Electronic Health Record), explain patients' insurance coverage and benefits, inform patients of costs for services, and assist patients with applying for Iowa Medicaid. You will also manage the Benefits Collection Manager module in the EHR, so Epic experience is highly desired.

You must at least have a high school diploma or GED. We do prefer a related associate's degree. You should have at least one to three months of experience, with a preference for at least a year in a position with patient registration. We also will give preference to those who have health insurance experience. If this describes you, please apply!

See attached job description for full requirements and duties. Pre-employment physical, TB test, and drug screen required.

EOE

Primary Contact

1687968942012

Carol Caldwell

Director of Human Capital & Culture,

563-690-2416

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

False

Job Details

Categories

Customer Service

Dental

Health Care

Insurance

Management/Executive

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$21.00 - $23.50 per hour

Company ID

947

Job REQ #

1643592

\# Positions

1

Start Date

20251114

End Date

20251214

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Crescent Community Health Center

About the Company

Crescent Community Health Center is a local medical and dental clinic providing basic (primary) medical and oral health care. Our doctors, dentists, nurse practitioners, dental hygienists and other staff offer high-quality and affordable care to anyone needing a medical and/or dental home. Our philosophy is to make the patient the center of care and a partner in treatment. The cost of our services for uninsured patients are figured on a sliding fee scale and discounted based upon the household income and size. We serve individuals and families who are uninsured, underinsured and those with various types of insurance. Patients from any area are welcomed to our practice.