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ADP is hiring a Service Executive - Tax Credits, within our Compliance Solutions organization.

+ _Are you an experienced Senior Leader that can develop and lead strategic complex initiatives?_

+ _Do you have a passion for running and growing a business within a reputable company with a strong brand and capital?_

+ _Can you develop and implement new and innovative ways to increase revenue and long-term retention opportunities?_

Well, this may be the role for you. Ready to make your mark?

In this role as **Service Executive, Tax Credits** , you will report to the VP/GM of Tax Credits and will be responsible for driving go-to-market/service strategy, including year end and other critical business initiatives. You will provide strategic focus to the BU's Service organization to ensure delivery of optimal service and improvement of overall client satisfaction and retention goals. You will establish and run initiatives that enable the front-line Service Teams to focus on the client while building processes, tools and playbooks.

You will need to be an engaging leader that provides leadership, strategic focus, and alignment with ADP standards to ensure exceptional experiences for our clients! This client focus is critical, and you will primarily engage with C-Suite and other client leadership.

We can’t forget that you will have strong facilitative leadership skills, change management, business/finance, process analysis, project management, and statistical analysis experience which is essential to success.

Ready to #MakeYourMark? **Apply now!**

**WHAT YOU’LL DO:** Responsibilities

+ Oversee the Client Service Experience strategy and execution of specific client service areas such as journey mapping, process improvement, pricing, and compliance security throughout Tax Credits.

+ Designs and test ideas and initiatives coming out of client journey mapping, voice of client and voice of associate surveys, kaizens, and other sources

+ Drive business efforts to address emerging market demands and change product strategies to achieve competitive success.

+ Direct the identification, procurement and deployment of service technologies and business processes across the Comprehensive Services enterprise.

+ Manage, analyze, and improve key performance indicators for quality client experience.

+ Direct the identification, procurement and deployment of service technologies and business processes across the enterprise.

+ Collaborate with senior field leaders to develop strategies to maximize quality client experience, driving first call resolution, service levels and other key performance indicators leading to increased client retention.

+ Work on complex initiatives at a cross-business unit level to lead larger transformative innovation/ improvement initiatives.

+ Guide leaders in understanding and usage of quality and continuous improvement methodologies by establishing links between process management initiatives and business strategies and identifying and prioritizing high-impact opportunities.

+ Drive new programs, process and systems throughout the business and validate outcomes.

+ Responsible for working closely with executive sales and service leadership to develop strategies that drive sales growth through process & product improvements.

+ Aligning the intersecting elements of sales, marketing, service, client success, and product to enhance the seller and buyer experience.

+ Lead cross-functional teams in a matrix environment to refresh and/or execute design, plan, implement and manage sales/channel enablement programs and initiatives.

**TO SUCCEED IN THIS ROLE:** Requirements

+ **This is a hybrid role (3 days in the office minimum). Candidates will sit in either our Florence, SC or Alpharetta, GA office and should have a proven track record of managing teams in a virtual and in-office setting.**

+ 12+ years’ experience in a client service or implementation organization

+ Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders.

+ Proven ability and experience to develop and execute strategic business strategies.

+ Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking

+ Collaborative team player who can adapt to a fast-paced dynamic environment

+ Demonstrated ability to collaborate across organizations and cross-functional teams to drive successful outcomes

+ Demonstrated skills in content development, workshop development and facilitation, program/project management, problem solving, and attention to detail

+ Strong strategic and critical thinking skills

+ Self-starter with the ability to multi-task and launch and manage programs with minimal supervision

+ Ability to influence and drive consensus across diverse teams

+ **Travel expected to be 40%-50%**

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above, OR

+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

**BONUS POINTS FOR THESE:** Preferred Qualifications

+ Advanced degree or MBA

+ At least 5+ years with Leader of Leader experience

+ Ability to influence at all levels within a large matrixed organization

+ A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we are providing the best client experience and are achieving our business objectives

+ Ability to clearly communicate strategy across a variety of audiences

+ Ability to anticipate and adapt to changing conditions and opportunities

+ Intellectually Curious

+ Disruptor who questions status quo

+ Coach and Mentor

+ Highly analytical with the ability to tell the story based on the data and analytics

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

+ **Grow your career** in an agile, dynamic environment with plenty of opportunities to progress.

+ **Continuously learn** through ongoing training, development, and mentorship opportunities.

+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.

+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

Ready to #MakeYourMark? **Apply now!**

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.