• Guest Services Manager

    Omni Hotels (San Antonio, TX)


    Overview

     

    La Mansion del Rio

     

    The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

     

    Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

    Job Description

    The Guest Services Manager creates a 4 diamond experience from guest arrival on the front drive to their departure.

    Responsibilities

    + Conduct staff Training as needed.

    + Write out weekly department schedule.

    + Coordination of the front drive and transportation on the front drive.

    + Coordination of all parking spaces in Hotel Garage and reserved spaces in partner garage.

    + Conduct payroll for associates in the department.

    + Manages valet staff

    + Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.

    + Maintain continuous liaison with management, Front Desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.

    + Assist in all training with associates to meet Omni Standards.

    + Handle guest complaints while maintaining a satisfactory impression

    + Knowledge of various hotel computer systems; adhere to all systems and controls of Guest Services and appropriate areas of responsibilities

    + Qualifications

    + + Must have at least 2 years of supervisory experience and front desk hotel experience.

    + Must be able to work in a fast-paced environment and resolve issues on the spot.

    + Must have excellent interpersonal and communication skills.

    + Must be available for scheduling based on business demands to include weekends and holidays

    + Must be able to work a 50-hour work week.

    + Must have a valid Texas driver’s license and an excellent driving record.

    + Ability to stand for the entire scheduled shift

     

    Job LocationsUS-TX-San Antonio

     

    Posted Date1 week ago(11/7/2025 4:58 PM)

     

    Requisition ID 2025-129342

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations