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Description

We are seeking a Customer Service Representative (CSR) for a temp-to-hire (T2H) full-time onsite role with a starting pay rate of $16.5/hour. This opportunity is perfect for candidates with strong customer service skills, excellent technical understanding, and the ability to thrive in a fast-paced, high-volume environment.

Responsibilities:

Handle customer inquiries with professionalism and provide effective solutions.

Work efficiently in a high-pressure environment, meeting service level thresholds.

Provide information about products and services while exceeding customer expectations.

Maintain confidentiality, particularly with billing and credit card information.

Diffuse difficult customer situations and deliver exceptional service at all times.

Organize and prioritize workload while multitasking effectively.

Demonstrate proficiency in grammar and spelling in all customer interactions.

Perform technical tasks, such as saving files to shared folders, attaching them to emails, and organizing files using a shared file server.

Skills/Experience:

Technical proficiency is a must; candidates should understand terms like “save to desktop,” “open a new tab,” and “file explorer.”

Ability to search for files, attach them to emails, and create new folders for file organization is essential.

Typing speed and accuracy required.

Details:

Work Hours: Monday-Friday, 8:00 am-5:00 pm onsite. After 90 days, candidates will join a rotating late-day schedule (Tuesdays or Thursdays, 10:00 am-7:00 pm).

Start Date: Up to 2 weeks after selection due to onboarding processes.

Duration: Temp-to-hire.

Compensation: $16.5/hour.

If you are a highly organized individual with strong computer skills and a commitment to top-tier customer service, apply today! This entry into a dynamic team environment will help you build your career while making a meaningful impact on our customers.

----Customer Service Representative ("CSR") is responsible for providing quality customer service, dealing with a variety of customer inquiries, identifying problems and providing solutions while communicating clearly and effectively. The right candidate must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company. This position calls for a team player who can also work independently with minimal supervision., · Working efficiently in a fast -paced, high-volume environment · Answering a high volume of inquiries and meeting designated service level thresholds determined by the Company · Providing information about our products and services, while demonstrating our commitment to Customer Service · Maintaining a high level of confidentiality in regards to customer billing and credit card information · Diffusing difficult customer situations · Organizing and prioritizing workload · Interacting positively with co-workers · Providing excellent customer service that exceeds. customers' expectations · Multi-tasking quickly acquiring extensive product knowledge · Other duties as assigned by management · Good attendance is mandatory · Demonstrate excellent spelling and grammar skills. Apply today! ----

Requirements • Proficiency in technical tasks such as navigating file systems and browser tabs.

• Strong typing skills with accuracy and speed.

• Familiarity with Microsoft Word, Excel, and Outlook.

• Excellent customer service abilities with a focus on active listening and problem-solving.

• Capability to work under pressure and manage high workloads efficiently.

• Commitment to maintaining confidentiality and professionalism in all interactions.

• Ability to learn and apply extensive product knowledge quickly.

• Reliable attendance and punctuality are essential for success in this role. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .