"Alerted.org

Description We are looking for a dedicated Customer Success Specialist to join our team in Carlsbad, California. In this contract position, you will play a key role in ensuring our members have a seamless experience by addressing their inquiries and providing exceptional support. Your expertise in customer service and technology will be vital in resolving issues and maintaining accurate data.

Responsibilities:

• Develop a deep understanding of membership benefits, the organization’s dashboard, event attendees, and related activities.

• Respond promptly and effectively to member inquiries regarding event registration.

• Provide accurate and timely follow-up to resolve member questions or concerns.

• Ensure all data and information within the organization’s system are consistently updated and accurate.

• Offer on-site registration assistance during scheduled events.

• Diagnose and troubleshoot issues related to the organization's dashboard, resolving bugs and system errors.

• Report identified bugs to the technology team using the designated tracking tool and collaborate with developers to address concerns. Requirements • Proven experience in call center or customer service roles.

• Proficiency in navigating multiple web browsers and handling email correspondence.

• Strong background in customer success and resolving connectivity issues.

• Familiarity with Salesforce or other CRM platforms.

• Excellent communication skills and ability to manage member relationships effectively.

• Ability to prioritize tasks and work efficiently under time-sensitive conditions.

• Technical aptitude to diagnose and report system-related issues. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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