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Job Title: Human Resource AdministratorJob Description

The Human Resource Administrator plays a vital role in handling a significant volume of data transactions for North America and Canada. This position involves assisting employees and HR team members through phone, ServiceNow cases, or email, addressing inquiries regarding policies and procedures, and helping to resolve or escalate complex issues. The Administrator is responsible for day-to-day interactions within the HR Shared Service Center (HRSC), ensuring accurate and prompt support that meets established service level agreements (SLAs) and key performance indicators (KPIs).

Responsibilities

+ Act as the first point of contact for all inquiries received by telephone or the case management system from employees, supervisors, and HR colleagues regarding HR or payroll policies and processes.

+ Address routine questions about company policies, benefits plans, leave policies, payroll, and general HR procedures through phone calls and the case management system.

+ Distribute standard HR forms, educate on company guidelines, and provide basic information on employee rights and responsibilities.

+ Provide guidance and support with benefit enrollment and ensure all appropriate paperwork and information are received. Support employees with password resets, walking through provider tools, and assisting with technical issues where able.

+ Collaborate with internal subject matter experts and other departments to resolve questions and processing issues.

+ Identify complex issues requiring investigation or specialist support and route them to the appropriate HRSC department.

+ Provide support and educate employees on the use of systems such as SuccessFactors (myHR), Employee Self Service, Emp Center, EZ Labor, Workforce, or third-party resources including Equifax.

+ Maintain effective and accurate information received into the HRSC via the case management/call tracking system.

+ Manage and maintain employee files in both electronic and physical hard copy formats.

+ Deliver exceptional customer service to employees from a diverse organization seeking additional information relevant to HR services, or redirecting as appropriate.

+ Achieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy and regulations.

+ Support the ongoing development and continuous improvement initiatives within the HR Shared Service Center by participating in activities such as the review and update of process documentation and team ways of working.

+ Ensure work is managed effectively and efficiently through company systems, demonstrating adaptability and support for new or changing technologies.

+ Safeguard employee privacy, including confidentiality and protection of sensitive information.

Essential Skills

+ Proficient in Microsoft Office 365, SAP or SuccessFactors, and HR Master Data Experience.

+ Experience with Canadian and/or US HR data, business rules, and legislative requirements.

+ Understanding of State/Province pay regulations.

+ Experience utilizing case management systems; ServiceNow is an asset.

+ Strong attention to detail and ability to maintain accuracy in a fast-paced environment.

+ Ability to write clearly and succinctly in various communication settings and styles.

+ Customer-centric orientation with an understanding of customer behaviors, desires, and feedback.

+ Ability to troubleshoot and respond to employee inquiries by telephone or email.

+ Demonstrated self-motivation, analytical, problem-solving skills, and initiative to achieve desired outcomes.

+ Ability to manage multiple tasks simultaneously with strong results and goal orientation.

Additional Skills & Qualifications

+ Diploma, Associate Degree, or equivalent.

+ 1 year of HR Support Services-Administrative experience preferred or similar work experience.

+ SharePoint knowledge or HR Intranet understanding.

+ Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members.

+ Willingness to continuously improve performance through continuous learning and self-development.

+ Ability to be flexible in terms of working schedule, with potential requirements for overtime or weekend work during peak activity periods.

Work Environment

The role requires working in an office setting five days a week, from 8 am to 5 pm. The environment is fast-paced, deadline-oriented, and team-based, within an open-plan corporate office.

Job Type & Location

This is a Contract position based out of Loveland, CO.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Loveland,CO.

Application Deadline

This position is anticipated to close on Nov 18, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.