• Patient Care Advocate Supervisor

    KPH Healthcare Services, Inc. (Syracuse, NY)


    Overview

    **Job Summary:** Responsible for overseeing provision of enhanced specialty pharmacy services to patients in an inbound/outbound call center environment, including data entry of prescriptions, delivery scheduling, and management of the Patient Care Advocate team.

    Responsibilities

    Job Duties:

    + Supervise staff of Patient Care Advocates in inbound/outbound call center

    + Provide timely reporting, feedback, and information to support the training and development of Patient Care Advocate team

    + Direct and seek enhancements to call center workflow on a daily basis

    + Ensure that team maintains and keeps reasonable production as determined by management

    + Develop and manage department schedule, time off requests, etc.

    + Provide escalated resolution to customer service issues to ensure member satisfaction

    + Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services

    + Participate in after hours on-call rotation with the management team

    + Travel with the sales team to build relationships with healthcare providers, as needed

    + Responsible for accurate data entry of incoming prescriptions

    + Responsible for accurate selection of billing and shipping methods for incoming patient orders

    + Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

    + Work with internal stakeholders to provide resolution to payment related issues on accounts/orders

    + Manage orientation process and training new employees

    + Responsible for completing all mandatory and regulatory training programs

    + Perform other duties as assigned

    Qualifications

    Experience:

    + Past experience in a customer service related field

    + Past experience in a call center environment

    + 12-24 months experience as a pharmacy technician

    Education Requirements:

    + Preferred: Bachelor’s Degree in Business Adm. or Healthcare

    Special Conditions of Employment:

    + Drug test

    + Initial and continuous exclusion and sanction/disciplinary monitoring

    + Any and all additional eligibility requirements based on the specific position

     

    Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14867/patient-care-advocate-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866)

     

    **Job Locations** _US-NY-Syracuse_

    **Posted Date** _4 weeks ago_ _(10/21/2025 12:10 PM)_

    **_Requisition ID_** _2025-14867_

    **_\# of Openings_** _1_

    **_Category_** _Pharmacy_

    **_Location : Location_** _US-NY-Syracuse_