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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Title: Sr Manager Kitting Operations

Shift/ Hours: Monday-Friday, 1st shift

Discover Impactful Work:

The **Senior Manager, Kitting Operations** provides strategic leadership and oversight of the **Kit Production and Kitting Operations department** , ensuring efficient processes and accurate, timely supply of investigational materials to investigator sites. Acting as the primary liaison between the Kit Production Team, kit vendors, and cross-functional business partners, this role drives operational excellence, service reliability, and customer satisfaction. The Sr. Manager monitors key performance indicators, analyzes data to identify and address inefficiencies, and ensures seamless coordination across supply chain and production workflows. This leader investigates and resolves process deviations, implements continuous improvement solutions, and serves as a subject matter expert on departmental systems, software, and data flows related to order fulfillment, laboratory results, and patient demographics.

Responsibilities:

+ Provide local leadership and direction to kit production and kitting operations staff, ensuring all workload is completed accurately and on time. Review workload metrics to manage staffing levels appropriately and advise senior management on future needs. Oversee daily operations to ensure timely issue resolution.

+ Serve as the main liaison between kit vendors, Materials Management, procurement, and couriers to ensure the appropriate delivery of materials, accurate order fulfillment, and timely receipt of samples.

+ Review department processes, training, and SOPs to improve efficiency and service within kit assembly and kitting operations. Ensure all staff receive appropriate training for new hires, new systems, or process changes.

+ Lead process improvement initiatives to enhance service delivery and operational efficiency, focusing on kit assembly, packing, quality control checks, and overall accuracy in order fulfillment. Manage supplier relationships to ensure on-time and compliant deliveries.

+ Act as the department contact during sponsor audits. Present department processes, performance metrics, and documentation for kit production and kitting operations, ensuring audit readiness and adherence to quality standards.

+ Analyze departmental financials to ensure EBITA or margin targets are achieved. Oversee kit vendor performance, coordinate with Materials Management, and resolve Kit Vendor Quality Events, maintaining strict adherence to guidelines and order accuracy. Participate in RFI/RFP processes and negotiate vendor agreements to support operational and financial goals.

+ Make departmental decisions that align with overall business strategies, focusing on kitting efficiency, supply chain integration, and scalability. Participate in high-level organizational meetings to define future strategic initiatives for kit production innovation and continuous improvement.

+ Serve as a subject matter expert in departmental software, courier systems, and data flow for order fulfillment and kit production. Provide system and operations training, resolve technical or process-related issues, and ensure data accuracy and compliance.

+ Attend weekly operational meetings, study protocol reviews, and GSS Leadership Team events. Educate staff on critical issues, lead team trainings, and represent the department during leadership, audit, or vendor sessions.

+ Coordinate the internal kitting facility to guarantee efficient and effective operations. Build and manage work schedules, resource planning, and holiday coverage for team continuity and workload balance. Occasionally assist with backorder creation, order modification, and ship-by date management to ensure timely and accurate fulfillment.

Requirements:

+ Bachelor's degree or equivalent and relevant formal academic or vocational qualification.

+ Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).

+ 5+ years of management responsibility

+ Proven leadership skills

+ In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

+ Solid management skills and business acumen

+ Staff motivator

+ Proven negotiation and problem resolution skills

+ Excellent verbal communication skills

+ Maintains confidentiality of client protocols and study data

+ Demonstrates fiscal understanding of business needs

+ Shows strategic thought process to assess and make decisions based on strategic needs and fiscal responsibility

+ Demonstrates executive presence and strong consultation skills

+ Expert knowledge of site services and investigational products

Working Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

+ Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

+ Able to work upright and stationary for typical working hours.

+ Ability to use and learn standard office equipment and technology with proficiency.

+ Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

+ Work is performed in a production or office environment with exposure to electrical equipment.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.