• Desktop Support Technician Tier I

    Insight Global (Walnut Creek, CA)


    Job Description

    The technology support specialist provides onsite IT support at a customer site (hospital & clinic environments) within John Muir Health. This position is responsible for a wide variety of hardware, software, application, throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - 1+ year of Desktop Support Experience

     

    - experience installing, deploying, and troubleshooting hardware and software

     

    - experience making detailed records of workflow management

     

    - customer support experience for internal users, external customers, and vendors

     

    - experience adhering to SLAs

     

    - access to reliable transportation (travel from site to site will be reimbursed by client)

     

    - experience with ticketing systems

     

    - coachable attitude - desktop support experience in a healthcare setting