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Description

We are seeking a skilled an Entry Level/Tier 1 IIT Support Specialist to join our team. This role is responsible for providing technical assistance to end users, ensuring timely resolution of issues, and maintaining high standards of customer service across all support channels.

Key Responsibilities

• Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.

• Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.

• Prioritize and schedule support requests based on urgency and impact.

• Escalate complex issues to senior technicians or specialized teams as needed.

• Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.

• Gain and maintain proficiency in the organization’s supported software and hardware systems.

• Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.

• Conduct routine preventative maintenance on workstations, printers, and peripheral devices.

• Follow up with users to ensure resolution and satisfaction post-support.

• Create and maintain user support documentation, including Knowledge Base articles and FAQs.

Skills

Help desk, Help desk support, Service desk, Troubleshooting, Active directory, Windows 11, Phone support

Top Skills Details

Help desk, Help desk support

Additional Skills & Qualifications

Key Responsibilities

• Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.

• Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.

• Prioritize and schedule support requests based on urgency and impact.

• Escalate complex issues to senior technicians or specialized teams as needed.

• Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.

• Gain and maintain proficiency in the organization’s supported software and hardware systems.

• Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.

• Conduct routine preventative maintenance on workstations, printers, and peripheral devices.

• Follow up with users to ensure resolution and satisfaction post-support.

• Create and maintain user support documentation, including Knowledge Base articles and FAQs.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Newton, NJ.

Pay and Benefits

The pay range for this position is $14.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newton,NJ.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.