"Alerted.org

Job Description

• Program Execution:

• Coordinate daily schedules and confirmations in ServiceNow for device replacements and OS upgrades.

• Track progress against throughput targets (120–150 users/week) and adjust cadence as needed.

• Maintain master roster of users/devices and reconcile with asset inventory.

• Deployment Logistics:

• Partner with Chantilly for imaging, staging, and shipment coordination.

• Ensure swap-out accuracy (asset tags, user sign-off, OneDrive backup, SentinelOne check).

• Support secure decommissioning and Certificate of Destruction tracking.

• Readiness & Communication:

• Validate user readiness (Intune tagging, OneDrive sync, app exceptions).

• Communicate prep requirements and upcoming appointments to users.

• Liaise with support leads for quick resolution of post-refresh issues.

• Reporting & Controls:

• Maintain dashboards for tracking completions and readiness metrics.

• Provide weekly PMO updates (Snapshot | What’s Working | Attention Areas | Status).

Assist with monthly asset reconciliation and audit reporting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3–5+ years in IT coordination, desktop deployment, or asset lifecycle management.

• ServiceNow fluency (ticketing, scheduling, asset tracking).

• Excel proficiency (filtering, pivot tables, reconciliation).

• Operational precision and structured approach under pressure.

• Strong communication skills with technical and non-technical stakeholders.

• Collaborative mindset to work with techs and end users.

Familiarity with Windows 11 upgrades and hardware refresh processes. • Background in logistics or scheduling operations.

• ITIL Foundation or CompTIA Project+ certification.

• Experience with imaging, staging, and shipment coordination.

Familiarity with Intune, OneDrive sync, and app readiness checks.