"Alerted.org

Patient Access Scheduler

Crescent Community Health Center

1 Positions

ID: 1643601

Posted On 11/14/2025

Job Overview

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make that difference driving our overall patient experience as our Patient Access Scheduler.

The successful candidate works in our Medical department and is responsible for coordinating patient appointments and supporting front desk operations to ensure smooth clinic workflow. You will greet and assist patients in person and by phone with professionalism and empathy, schedule appointments using our EMR system (Epic), following internal protocols and payer-mix guidelines. You will also adjust schedules for cancellations, urgent needs, or provider changes, as well as coordinate same-day add-ons between Acute Care and the Medical department, ensuring warm hand-offs and closed-loop communication.

This role handles everything "appointment related" such as using provider lists to fill openings, managing the EHR work queue as requests come in, and ensuring patients are aware of upcoming appointments.

You must at least have a high school diploma or GED; medical office training is preferred. You should have 1-2 years of experience in a healthcare setting with preference being given to those with scheduling or front desk experience. You also must have experience in the Epic EHR. If this describes you, please apply!

See the full job description for complete requirements and full job duties. Pre-employment physical, TB test, and drug screen required.

EOE

Primary Contact

1687968942012

Carol Caldwell

Director of Human Capital & Culture,

563-690-2416

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

False

Job Details

Categories

Clerical/Office Administration

Customer Service

Dental

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$21.00 - $23.50 per hour

Company ID

947

Job REQ #

1643601

\# Positions

1

Start Date

20251114

End Date

20251217

Featured Job

TH Ad

TH Comments

Similar Jobs

Patient Care Technician-Resource-Float

UnityPoint Health Finley Hospital

Patient Access Coordinator

Crescent Community Health Center

Patient Access Scheduler

Crescent Community Health Center

Patient Access Coordinator

Crescent Community Health Center

Inpatient Pharmacist Full Time

MercyOne

Physical Therapy Assistant-Outpatient

UnityPoint Health Finley Hospital

Patient Care Technician-Resource-Float

UnityPoint Health Finley Hospital

Part Time Inpatient Pharmacist

MercyOne

RN-Rehabilitation Inpatient

UnityPoint Health Finley Hospital

Coordinator - Patient Access-Pre-Service-Full time

MercyOne

Share this Job

Crescent Community Health Center

About the Company

Crescent Community Health Center is a local medical and dental clinic providing basic (primary) medical and oral health care. Our doctors, dentists, nurse practitioners, dental hygienists and other staff offer high-quality and affordable care to anyone needing a medical and/or dental home. Our philosophy is to make the patient the center of care and a partner in treatment. The cost of our services for uninsured patients are figured on a sliding fee scale and discounted based upon the household income and size. We serve individuals and families who are uninsured, underinsured and those with various types of insurance. Patients from any area are welcomed to our practice.