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Patient Access Scheduler
- Access Dubuque (Dubuque, IA)
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Patient Access Scheduler
Crescent Community Health Center
1 Positions
ID: 1643601
Posted On 11/14/2025
Job Overview
Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make that difference driving our overall patient experience as our Patient Access Scheduler.
The successful candidate works in our Medical department and is responsible for coordinating patient appointments and supporting front desk operations to ensure smooth clinic workflow. You will greet and assist patients in person and by phone with professionalism and empathy, schedule appointments using our EMR system (Epic), following internal protocols and payer-mix guidelines. You will also adjust schedules for cancellations, urgent needs, or provider changes, as well as coordinate same-day add-ons between Acute Care and the Medical department, ensuring warm hand-offs and closed-loop communication.
This role handles everything "appointment related" such as using provider lists to fill openings, managing the EHR work queue as requests come in, and ensuring patients are aware of upcoming appointments.
You must at least have a high school diploma or GED; medical office training is preferred. You should have 1-2 years of experience in a healthcare setting with preference being given to those with scheduling or front desk experience. You also must have experience in the Epic EHR. If this describes you, please apply!
See the full job description for complete requirements and full job duties. Pre-employment physical, TB test, and drug screen required.
EOE
Primary Contact
1687968942012
Carol Caldwell
Director of Human Capital & Culture,
563-690-2416
Phone
Phone
Phone
Fax
Email
False
False
False
Job Details
Categories
Clerical/Office Administration
Customer Service
Dental
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$21.00 - $23.50 per hour
Company ID
947
Job REQ #
1643601
\# Positions
1
Start Date
20251114
End Date
20251217
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Crescent Community Health Center
About the Company
Crescent Community Health Center is a local medical and dental clinic providing basic (primary) medical and oral health care. Our doctors, dentists, nurse practitioners, dental hygienists and other staff offer high-quality and affordable care to anyone needing a medical and/or dental home. Our philosophy is to make the patient the center of care and a partner in treatment. The cost of our services for uninsured patients are figured on a sliding fee scale and discounted based upon the household income and size. We serve individuals and families who are uninsured, underinsured and those with various types of insurance. Patients from any area are welcomed to our practice.
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