• Customer Svcs Specialist Int

    State of Minnesota (St. Paul, MN)


    Working Title: Receptionist

     

    Job Class: Customer Service Specialist, Intermediate

    Agency: Labor & Industry Dept

    + **Job ID** : 90292

    + **Location** : St. Paul

    + **Telework Eligible** : No

    + **Full/Part Time** : Intermittent

    + **Regular/Temporary** : Unlimited

    + **Who May Apply** : Open to all qualified job seekers

    + **Date Posted** : 11/17/2025

    + **Closing Date** : 11/24/2025

    + **Hiring Agency/Seniority Unit** : Labor & Industry Dept / Labor and Industry-AFSCME

    + **Division/Unit** : Dept of Labor & Industry / Reception/General Support

    + **Work Shift/Work Hours** : Day Shift 8:00 am - 4:30 pm

    + **Days of Work** : Monday - Friday

    + **Travel Required** : No

    + **Salary Range:** $20.76 - $27.53 / hourly

    + **Classified Status** : Classified

    + **Bargaining Unit/Union** : 206 - Clerical/AFSCME

    + **Work Area** : (Required for AFSCME)

    + **FLSA Status** : Nonexempt

    + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

     

    The work you'll do is more than just a job.

     

    At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

     

    *This position is intermittent, in the office.

     

    This position exists to provide receptionist services for the Minnesota Department of Labor and Industry, 443 Lafayette Rd. Building.

    Responsibilities include:

    + Greets and provides receptionist services to visitors of the Department of Labor and Industry

    + Answers all incoming calls

    + Perform other duties as assigned

    Minimum Qualifications

    + Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, and evaluate customer satisfaction.

    + Ability to communicate effectively with internal and external customers.

    + Ability to prepare written responses to routine inquiries.

    + Skill in customer service sufficient to greet visitors and answer phones and refer to the appropriate person/division with courtesy and respect

    + Word processing and typing/keyboarding skills sufficient to accurately and efficiently enter data.

    + Skill in answering questions and presenting customers with clear and concise explanations of policies, procedures, and regulations.

    Preferred Qualifications

    + Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).

    + Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.

    Additional Requirements

    It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Driver’s License Check, Education/License Verification.

    AN EQUAL OPPORTUNITY EMPLOYER

    Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

     

    Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.