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ADP is hiring a Principal Product Manager (Salesforce Service Cloud)

+ _Are you inspired by transformation and making an impact on the lives of millions of people every day, even when it's messy?_

+ _Are you empathic to client needs, your team, and internal partners to drive success while making hard calls and bold moves?_

+ _Are you a technologist first and foremost who approaches every problem wearing that hat while going out of your way to champion development creativity and build diverse, engaged teams?_

Well, this may be the role for you. Ready to make your mark?

In this role, you will support the product strategy and implementation for one of ADP’s strategic technology initiatives. You will work closely with multiple ADP teams of developers, user experience experts, product managers, and others to support the delivery of service technology initiatives. You'll also be accountable for something else significant: the uncompromising quality of our products.

Your day-to-day will focus on product ideation and innovation with managers, architects, your product management team, and clients to create easy-to-use, elegant solutions that present a seamless client experience. You will work on product strategy and execution that will pave the way for ADP’s continued marketplace success. You will work on both short-term deliverables and long-term strategy, balancing the tactical and the visionary.

**To thrive in this role, you have 6+ years of experience with CRM software as a user or admin with hands-on involvement in creating and executing successful strategies and a familiarity with Agile development processes. The ideal candidate is versed in both the post sales to steady state service pipeline (Implementation stage) and/or Salesforce Service Cloud product strategy, development, design, and rollout, with a penchant for user experience.** This role will be a key part of a cross-functional team of developers, product owners, UX designers and researchers and change management professionals. You will need to influence strategy in a fast-paced environment, while keeping the needs of our internal and external clients at the forefront of the project. You need a passion for data, process and analytics. Decisions are influenced by user data and closed loop feedback. This team works quickly under Agile methodology. You will be responsible for updates for executive leadership.

You'll find exciting challenges here, get to solve real-world problems and make an impact on millions of people as we design what's next for ADP and the industry.

Like what you see? **Apply now!**

Learn more about ADP at tech.adp.com/careers

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

+ **Strategy and vision:** You'll use your ability to create and deliver a vision and strategy working across functional lines (operations, service, implementation, etc.) and steering multimillion-dollar initiatives from inception to implementation. You will define product direction and prioritization, balancing long-term strategy, market and competitive trends, and client feedback.

+ **Build teams that thrive** : You have been a key member of successful cross functional teams that embrace change, continually innovate, and achieve performance standards. You can influence peers and work with partner teams to achieve common goals.

+ **Operate with a product ownership mindset:** You understand and reinforce a product culture and work autonomously. Your clients will always be close and accessible. Your decision-making processes will focus on client satisfaction, revenue, and growth. You will contribute to the evolution of our product based on emerging client and business requirements with an eye on quality and improved business outcomes. You are driven by value.

+ **Task and Time Management.** You'll start each day with your calendar in mind. As part of a global team, items will hit your inbox overnight that you'll address when you start your day, including meeting invites, important product information, and client communications.

+ **Information Analysis.** You will constantly analyze client feedback, client voting and prioritization of product features, competitive analysis and internal feedback and requests. This role is crucial to ADP's ability to deliver products that meet a market need.

+ **Communication:** You are comfortable in front of leadership and have a compelling voice demonstrated through your executive presence and ability to lead change. From presentations on product changes to delivering news to stakeholders that a change they desire cannot happen, you will flex your communication muscle, which will take you a long way in this role. You are fluent and comfortable with spoken and written business English.

+ **Grace Under Pressure:** You thrive in a fast-moving, agile environment and are comfortable managing competing priorities and rallying an organization to change direction as necessary.

+ **Experience.** You have 6+ years of experience in relevant skills gained and developed in the same or similar role. You have a familiarity with ADP Implementation teams and processes and/or Experience with delivering CRM solutions in large enterprise environments, Salesforce CRM preferred.

TO SUCCEED IN THIS ROLE:

+ You'll have a Bachelor's degree OR equivalent.

+ **Knowledge and experience with ADP Implementation processes highly preferred**

+ **Experience with large organizational transformations, including Service and Sales CRMs, with Salesforce Service Cloud and Slack experience preferred. (Experience Cloud is also a plus).**

+ Worked in Agile development environment and understands high level SDLC- discovery, design, development and release.

+ Comfort managing features, stories and scrum in Jira.

+ Has awareness of technologies, user behaviors and able to gather the relevant information to help make product roadmap decisions.

+ Experience with contact center solutions.

+ Experience and confidence speaking and sharing in group settings to educate, persuade, and inform. Comfortable negotiating with internal clients and stakeholders.

+ Proven ability to partner effectively across functions, has been exposed to complex organizations and developed the ability to gain shared vision on product decisions and priority trade-offs.

+ Strong communication and presentation skills, including the ability to communicate issues simply and convincingly to help drive fast decisions.

+ Comfort gathering outcomes data (user satisfaction, interaction data etc) to guide decision making

What are you waiting for? **Apply today!**

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

\#LI-CZ1

\#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $105,600.00 - USD $282,600.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.