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Data and Evaluation Lead

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Data and Evaluation Lead

Salary

$71,304.00 - $110,531.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Remote Employment

Flexible/Hybrid

Job Number

25-05711

Department

Community Safety

Opening Date

11/17/2025

Closing Date

12/15/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $71,302.40 - $85,562

Hours: 40 hours per week, 9 am to 5 pm.

About us

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams)—to meet the needs of people in crisis with compassionate care and behavioral health expertise. Interested applicants can visit our website (http://www.durhamnc.gov/HEART) and dashboard (http://www.durhamnc.gov/HEART-data) , watch this CNN clip (https://www.cnn.com/2022/10/07/health/911-response-mental-health-durham-wellness/index.html) , listen to this NPR segment (https://www.npr.org/2024/09/07/nx-s1-5077781/the-fifth-branch-follows-the-burgeoning-world-of-alternative-crisis-response-teams) , or read this piece (https://www.theassemblync.com/politics/criminal-justice/durhams-new-model-for-public-safety/) from The Assembly to learn more about our department.

In 2025, DCSD’s scope of work grew to include several other dimensions of community safety. Importantly, DCSD became the lead agency of Durham’s Continuum of Care, and incorporated the City’s homelessness system team into its department. That team, now known as the HOPE Team (Housing Opportunities and Pathways Engagement Team), supports the local continuum of care, homelessness providers, and neighbors experiencing homelessness. Its purpose is to make homelessness rare, brief, and non-recurring in Durham. In data terms: to reach functional zero across populations experiencing homelessness.

About the Data and Evaluation Lead

As a member of the HOPE Team, the Data and Evaluation Lead will take ownership of the HOPE team’s data-related processes —and lead us in developing and using innovative evaluations, practices, and tools. The Data and Evaluation lead will also build and maintain a community-wide quality by-name data set. This includes socializing data definitions, developing a shared vision for quality data, establishing reporting policies and procedures to ensure timely and clean data, and producing products that facilitate data-driven decision making. It will be critical that the Data and Evaluation Lead is the community’s most ardent data evangelist and promotes the importance of creating and using data for continuous quality improvement methods and system change efforts.

How you’ll know if you’re a good match for our department

DCSD’s approach to work is flexible, highly collaborative, and evidence-driven. Our departmental culture prizes equity, care, and the health and safety of our staff. If you resonate with the statements below, you’ll be a great match for our approach to work.

+ You love serving people experiencing life crises and are particularly drawn to supporting populations that face numerous systemic barriers to living stable and healthy lives.

+ You thrive in collaborative spaces – teamwork is at the core of your desired work-life.

+ You enjoy a workplace that emphasizes learning and translating insight into real change—both in the workplace and in how we engage with the people we serve.

+ You’re eager to learn—about people, about social systems, about new ways to approach care.

+ You love caring for others and know how to take care of your own needs, too.

Duties/Responsibilities

+ Ensures the by-name dataset is accurate, timely, and comprehensive by understanding how work on the ground is reflected in data and developing policies, procedures, and workflows to source and clean community data.

+ Designs and conducts programmatic evaluations that reveal bright spots and system constraints, leading to robust conversations on areas of improvement.

+ Works hand-in-hand with the HOPE team to anticipate, solve, and measure progress against system-level problems.

+ Develops internal data tools (inclusive of dashboards) that help program leaders and staff quickly and deeply understand their work and progress towards key measures.

+ Problem-solves data issues from a systems perspective by leveraging their deep familiarity with HMIS to compare data sets and identify trends or anomalies in the data.

+ Informs policies and procedures to clear the path for stronger data infrastructure (i.e. developing reporting SOPs, data sharing agreements, and community-wide data norms).

+ Evangelizes the use of data for improvement, advocacy, and storytelling through demonstrating the impact data can have on client outcomes, incorporating data into internal and external communications, and being a cheerleader for measurable improvements.[GU1]

+ Engages with Built for Zero to develop a strong understanding of quality data definitions, to learn from other data leads, and to support others in the sector.

+ Analyzes data and produces data products including monthly inflow/outflow reports and Built for Zero metrics to support data-informed decision making and to assess community progress.

+ Identifies and develops plans to fill community data capacity/capability gaps through developing and delivering training and advocating for data resources.

Minimum Qualifications & Experience

+ Bachelor’s degree or equivalent in statistics, data or quantitative analysis, public policy, business, public administration, sociology, or directly related field

+ Five years of professional program administration and/or analytical experience in area of assignment.

+ Experience in statistical analyses, data reporting from complex systems, and building tools/dashboards in business intelligence software, like Power BI or Tableau.

+ A track record of demonstrating initiative and sound judgment when handling ambiguity.

+ A commitment to and interest in the core mission of the HOPE team: to end homelessness in Durham.

+ Flexibility and openness to programmatic changes in a rapidly scaling department.

+ Knowledge and experience with service delivery documentation, like HUD standards, HIPAA/Confidentiality standards, utilization review, and data management.

Additional Preferred Skills

+ Significant experience with statistical analyses and program evaluation.

+ Significant experience building tools/dashboards in business intelligence software, like Power BI or Tableau.

+ Expertise in principles and practices of program development, administration, and policy development.

+ Strong analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

+ Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.

+ A commitment to equity, which could include having already attended racial equity trainings.

+ Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.

+ A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.

+ Relevant lived experience in addition to professional experience.

+ Experience preparing clear and concise administrative and financial reports.

+ Experience with strategic planning.

Benefits – General Full-Time Employees

+ 12-13 paid holidays per year

+ 13 standard work days of vacation per year

+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 13.6% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctoral Degree (PhD, Juris Doctorate)

04

How many years of related experience do you have?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 5 years of related experience

+ 5 years but less than 9 years of related experience

+ 9 years but less than 13 years of related experience

+ 13 or more years of related experience

05

How would you rate your experience level with statistical analyses, data reporting from complex systems, and building tools/dashboards in business intelligence software ( like Power BI or Tableau)?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

06

How would you rate your experience level with statistical analyses and program evaluation?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

07

How would you rate your experience level with service delivery documentation? (like HUD standards, HIPAA/Confidentiality standards, utilization review, and data management)?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

08

Are you familiar with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services?

+ Yes

+ No

09

Please briefly describe your experience with Durham health systems and community resources/services: If no experience in this area please put N/A

10

Do you have experience preparing clear and concise administrative and financial reports?

+ Yes

+ No

11

Do you have experience with strategic planning?

+ Yes

+ No

Required Question