• Support Analyst 2

    ManpowerGroup (Redmond, WA)


    Our client, a leading organization in the technology and data management sector, is seeking a Support Analyst 2 to join their team. This is a supporting role on the **IT Process & Standards (ITPS) team** , focused on keeping their global datacenter break-fix operations running smoothly. The analyst **monitors the ticket queue** , identifies risks such as backlog growth, and drives timely escalation handling to protect **SLA commitments** and service availability.

     

    **Job Title:** Support Analyst 2

    **Location:** Remote

    **Pay Range:** $22/hr - $24/hr

     

    What's the Job?

     

    + Monitor the health of the global IT breakfix ticket queue and identify trends indicating unhealthy conditions such as backlog growth or aging tickets.

    + Analyze ticket status using Power BI and other tools to provide actionable insights for queue management.

    + Review breakfix escalations from engineering groups and provide timely responses to ensure service continuity.

    + Coordinate with Data Center Operations and breakfix partners to resolve escalations and reduce backlog.

    + Assist in resource allocation during peak demand periods and support scalable ticket management processes to maintain operational efficiency.

     

    What's Needed?

     

    + Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

    + 3–5 years of experience in IT operations, service management, or support roles.

    + At least 3 years of experience delivering technology and business solutions in hyperscale, mission-critical data center environments.

    + Proficiency in Power BI and data visualization tools for analysis and reporting.

    + Strong communication and collaboration skills to work effectively across teams and stakeholders.

     

    What's in it for me?

     

    + Opportunity to work in a dynamic, fast-paced environment with a focus on operational excellence.

    + Engagement with cutting-edge IT support and data analysis tools.

    + Chance to contribute to critical infrastructure and service delivery in a global organization.

    + Collaborative work environment that values diversity and inclusion.

    + Potential for professional growth and development within the organization.

    Upon completion of waiting period consultants are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Vision Plan

    + Health Savings Account

    + Health Flexible Spending Account

    + Dependent Care Flexible Spending Account

    + Supplemental Life Insurance

    + Short Term and Long Term Disability Insurance

    + Business Travel Insurance

    + 401(k), Plus Match

    + Weekly Pay

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.