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Our client, a **leading technology and customer experience organization** , is seeking a **Senior UX/CX Researcher** to join their team. As a **Senior UX/CX Researcher** , you will be part of the **Experience Strategy & Design Studio** , supporting **experience strategists, designers, and cross-functional partner teams** . The ideal candidate will have **strong communication skills** , **strategic thinking** , and **collaborative problem-solving abilities** , which will align successfully in the organization.

Job Title: Senior UX/CX Researcher

Type: Contract

What’s the Job?

+ Define scope and frame research goals with clear success criteria aligned to business needs

+ Conduct and facilitate qualitative and quantitative research methods, including interviews and workshops

+ Analyze research findings to produce actionable insights and strategic storytelling

+ Create research deliverables such as personas, journey maps, and service blueprints

+ Collaborate cross-functionally to drive customer-centric experience strategy

What’s Needed?

+ Bachelor’s degree and 5+ years of UX/CX research experience (or equivalent)

+ Strong expertise in research methods, analysis, and interviewing

+ Experience with B2B end-to-end journeys and workshop facilitation

+ Demonstrated ability to communicate complex insights through compelling storytelling

+ Ability to work independently in a fast-paced, agile environment

What’s in it for me?

+ Opportunity to work on **high-impact B2B and AI experience projects**

+ Join a **unique, strategic, and collaborative** design research team

+ Influence large-scale, end-to-end customer experiences with executive visibility

+ Fully remote work with flexible hours

+ Ability to shape foundational research strategy and drive customer-centric decision-making

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.