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Location:

4900 Tiedeman Road, Brooklyn Ohio

Job Summary

This role will be expected to be working with Wealth leadership team delegates and partners across the enterprise in a highly collaborative manner in relation to the day-to-day management of Wealth systems. Scope of responsibilities will include creation/ownership of a system administration governance process, release management oversight (for assigned systems), system release quality assurance, future-ready planning, and oversight and management of assigned employees and/or contractors. Additional responsibilities as assigned.

Job Description

The Wealth Systems Administrator Team Lead role within Key Wealth Management is primarily responsible for overseeing system administrators assigned to a group of systems used by Key Wealth Management employees to run the business. This role will ensure smooth day-to-day management of the team. This leader is responsible for building out a framework to effectively manage several systems with a small group of administrators. Responsible for implementing KPIs to measure the success of the team. Framework will include schedules to support functions that require off-hours work, evenings, and weekends.

This role will also need to be hands-on, performing the work of system administrators from time to time as well. This will include partnering with internal constituents across all of KeyBank, including but not limited to, field/branch roles, trading desks, technology, operations, compliance, risk management. In addition, this role must build and maintain strong partnerships with the bank's third-party vendors. This role is critical to ongoing system upgrades, maintenance releases, code changes. This role is accountable for supporting the designated product owner(s) in delivering ongoing releases for the applicable system(s) and application(s). Monitor, manage and in some cases conduct testing and validation of code in lower environments (quality assurance testing), assisting with deployment of code releases, and partnering with change management to ensure user constituents learn of and adapt to changes.

Responsibilities

+ Manage a small number of system administrators as assigned

+ Oversee and participate in quality assurance testing

+ Troubleshoot and resolve issues that may arise, partnering with Key Technology and Operations as required to report and resolve issues

+ Possess expert-level knowledge on Key Wealth workflows per applicable application, system, and/or platform and be able to proactively anticipate issues before they arise

+ Ensure customers and internal/external users are onboarded successfully onto applications, systems, platforms

+ ·Oversee the integration of new applications and systems into the existing Key Wealth technology environment; must partner with Key Technology and Operations for all facets of this activity

+ Ensure materials are developed that cover system environments, modernization and share best practices with the teams and user bases

+ Work closely with Key Wealth Compliance, Operations (front/middle/back), Finance, and Risk Management teams to ensure best practices are adhered to

+ Parter with third party vendor firms to ensure all governance, risk and compliance activities are managed to regulatory standards; includes learning and embracing the use of KeyBank’s enterprise GRC system

+ Perform vendor management activities in and around the GRC system, including risk and controls, oversight, administration

+ Responsible for business continuity planning related to assigned applications and systems

+ Ensure that Key Wealth Systems comply with relevant regulations and standards. This includes maintaining accurate documentation of system configurations, changes, and procedures.

+ ·Work closely with other KeyBank teams, including corporate procurement, legal, and technology roles like network administrators, developers, security specialists, to ensure seamless integration and operation of systems.

+ Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice

+ Comply with all KeyBank policies and procedures, including without limitation, always acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

+ Bachelor's Degree Undergraduate Degree in Business (Accounting, Finance, Business Admin, Economics, etc.) (required)

+ Master's or other advanced degrees are a plus

Experience Qualifications

+ A minimum of 1 year of leadership, people-management experience

+ Strong understanding of wealth management businesses: system usage, connectivity, and workflow; system configuration and administration; system modernization, workflow design, and changes; operations and regulatory reporting requirements (required)

+ Quantitative mindset – understands issue resolution and can filter/adapt information to differing roles (required)

+ Strong team player with a positive can-do attitude and desire to be part of a close-knit group operating in an intensive and challenging work environment (required)

+ Knowledge of onboarding customers and internal/external users into the existing environment (required)

+ Exceptional critical thinking and problem-solving ability (required)

+ Hands-on experience with system support techniques, data analysis, and coding (required)

+ A minimum, of 7 years of system, end user application support, operational processing, and data coding experience within a financial institution or equivalent experience (preferred)

+ FINRA licensing (not required)

Personal Skills

+ Leadership skills

+ Managerial courage

+ Employee advocacy

+ This role requires an individual with a strong sense of accountability and expertise to ensure that front office systems, processes, data management, and customer/advisor connectivity are properly implemented and maintained, and reporting, critical business processes, and regulatory issues are resolved in a timely manner. The individual must partner with business and partner leaders to ensure success and to react to business changes accordingly.

+ Must be a self-starter with ability to build working relationships and ability to work effectively with various office locations

+ Continually build knowledge and capabilities within the industry segment and stay abreast of competitive trends

+ Assist with attracting a quality workforce, i.e., recruiting activities, as assigned

+ Maintain required licensing (if applicable)

+ Demonstrate the Key Values: Teamwork, Respect, Accountability, Integrity, and Leadership.

+ Decision Making: The ability to seek input from various sources and communicate decisions confidently and resolutely while remaining steadfast in championing decisions that later come under scrutiny

Practical Skills

Data Analysis: Identifies correlations that reveal trends and determine conditions, often with disparate data sets; Evaluates the quality of data collected and the effectiveness of data analysis methods for evaluating performance

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/31/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.