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Description We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.

Responsibilities:

• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.

• Configure and set up laptops and other devices for clinics and staff members.

• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.

• Manage help desk tickets efficiently, maintaining timely communication and resolution.

• Support cloud-based and web applications, ensuring reliable access and functionality.

• Assist with clinic setups, including hardware installation and occasional server-related tasks.

• Handle the procurement, maintenance, and support of office systems and tools.

• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.

• Collaborate with team members to address urgent needs in a fast-paced environment. Requirements • Prior experience providing Tier I technical support, including troubleshooting and password resets.

• Proficiency in setting up laptops and troubleshooting hardware and software.

• Familiarity with help desk ticketing systems and processes.

• Willingness to travel regularly to various clinic locations.

• Strong reliability, work ethic, and a commitment to excellent customer service.

• Knowledge of desktop hardware and imaging processes.

• Experience with Windows 10 and Active Directory.

• Understanding of networking concepts and server installation projects is a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .