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This is a Position-Based Test conducted in accordance with CSC Rule 111A.

•    Application Opening: November 17, 2025

•    Application Filing Deadline: December 2, 2025

•    Recruitment ID: PBT-0933-160682, RTF0160860-01148837

WHO ARE WE?

San Francisco Public Utilities Commission (SFPUC) (https://youtu.be/inc4CF4VKFE)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Business Services

Under the leadership of Chief Financial Officer and Assistant General Manager, Business Services provides a range of internal and external services to customers, employees and other stakeholders. We are focused on customer service and satisfaction, impeccable financial stewardship, and technology security and innovation. Our teams’ services include customer billing and collection, technology help desk management, business applications support, budgeting, accounting, financial planning, capital financing, rate administration, risk management, internal audit, and strategy and change management.

Under general direction of the Assistant General Manager of Business Services and Chief Financial Officer, the Director will champion agency-wide internal controls, cost-efficiency, accountability and transparency, and enforce adherence to policies and procedures to maintain SFPUC’s commitment to public integrity and responsible stewardship of its financial and operational assets and resources.

This leadership role is critical to ensuring a strong ethical climate of the SFPUC and will develop and uphold the SFPUC Audit Bureau’s Charter; administer the SFPUC Audit Plan; facilitate performance audits and assessments with visiting oversight CCSF departments and external agencies; advise upon and support implementation of audit resolutions; and implement policies and ethics training programs to prevent fraud, waste and abuse of agency assets.

Essential Functions:

+ Direct the daily operations of the SFPUC Audit Bureau by administering the governance, risk, and compliance framework of the agency.

+ Develop and implement bureau goals, objectives and initiatives while ensuring sufficient resources to achieve appropriate levels of service and successful project outcome.

+ Administer and monitor the Audit Bureau annual budget and interdepartmental service workorders; strategize with executive/management and deliver services to meet organization and divisional objectives.

+ Prepare and present management reports communicating agency audit and assessment activities to senior and executive SFPUC management, city oversight agencies, and the SFPUC Commission.

+ Develop and administer the SFPUC Annual Audit Plan timely through collaboration with internal and external stakeholders (e.g., agency management, City Services Auditor, etc.)

+ Monitor and assess effectiveness and efficiency of internal controls, business processes and policies and procedures.

+ Ensure timely management response to recommendations, and at times, facilitates implementation of resolutions to mitigate identified risks and internal control deficiencies.

+ Facilitate and perform reconciliation and analysis of legal expenditures to ensure accurate classification, as required by the Water Supply Agreement; partner closely with the City Attorney’s Office to deliver timely data and facilitate internal stakeholder management review/reconciliation of legal expense.

+ Assess and enhance organizational compliance with local, State or Federal policies and guidelines.

+ Analyze internal financial and operational data to identify risks, trends, and opportunities for improvement.

+ Lead, facilitate and support citywide, departmental and divisional activities to prevent fraud, waste and abuse of organization assets and resources.

+ Supervise and mentor personnel to ensure work performance, professional development, and good employee morale.

+ Other related duties as assigned.

Minimum Qualifications:

Education: Possession of a Bachelor’s degree from an accredited college or university in Public or Business Administration, Finance, Audit, Project Management or other closely related program; AND

Experience: Five (5) years of professional experience in business administration, finance, audit, risk management, project management, or a closely related field, all of which three (3) years must include supervising professionals

Education Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year of work experience.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

+ Experience managing an audit or compliance function within a large complex organization, preferably in the public sector environment.

+ Certification as Certified Internal Auditor, Certified Information Systems Auditor, Certified Fraud Examiner, or other similar certification.

+ Demonstrated strong analytical, planning, organizational and presentation skills and abilities.

+ Strong verbal and written communication skills.

+ Experience working in a large utility with significant capital and infrastructure investments.

+ Strong experience with Microsoft Office desktop applications (i.e., Excel, Word and PowerPoint).

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications (https://sfdhr.org/recruitment-details#qualifications)  and Verification of Experience and/or Education (https://sfdhr.org/recruitment-details#verification)  for considerations taken when reviewing applications.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements (https://sfdhr.org/node/765) .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the competencies that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to:

+ Supervisory skills

+ Ability to create positive working relationships through open collaboration

+ Internal control and risk mitigation skills

+ Ability to lead and administer a governance, risk, and compliance function in a large organization

+ Ability to work well in a high-pressure, fast-paced, and rapidly changing environment

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see ASO FY2023-24 & FY2024-25 - FINAL 20230731.pdf (https://www.sf.gov/sites/default/files/2023-08/ASO%20FY2023-24%20%26%20FY2024-25%20-%20FINAL%2020230731.pdf) .

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

+ Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)

+ Conviction History

+ Employee Benefits Overview  (https://careers.sf.gov/benefits/)

+ Equal Employment Opportunity (https://www.sf.gov/what-equal-employment-opportunity-and-how-file-claim)

+ Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

+ ADA Accommodation

+ Veterans Preference (https://sfdhr.org/recruitment-details#veteranspreference)

+ Seniority Credit in Promotional Exams

+ Right to Work (https://sfdhr.org/recruitment-details#identification)

+ Copies of Application Documents

+ Diversity Statement (https://sfdhr.org/recruitment-details#diversitystatement)

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.

•    Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Queena Poon, at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.