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JOB SUMMARY

The Access Services Coordinator is responsible for assisting the Supervisor and Manager in coordinating the daily Access Services activities. This position assists in leading staff members during each shift, supporting staff training, maintaining quality and managing work volumes. This position also performs daily financial services activities.

ESSENTIAL FUNCTIONS OF THE ROLE

Monitors the day-to-day activities of the team according to performance standard goals.

Assists in allocating and managing staff work functions in relation to work volume.

Delivers feedback to staff on performance and quality standards.

Initiates recommendations regarding process and efficiency improvements.

Performs daily financial services activities, to include performing pre-registration, point of service collections, insurance verification, workflow monitoring, and data collection and analysis.

Assists with project development and implementation.

Assists with in-service education related to various departmental functions as well as related computer systems.

Assists in monitoring registration accuracy and quality compliance.

Attends department related seminars and provides new and updated information to all staff.

Interacts as a team member representing Access Services, and serves as a member of designated committees and attends appropriate meetings as directed.

KEY SUCCESS FACTORS

Ability to maintain effective communication with internal and external customers, via verbal, written and computer skills.

Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.

Excellent problem solving and critical thinking skills.

Strong written and verbal communication skills.

Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health or suffering patients in addition to life ordeath situations.

Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.

Works Independently and self-starter.

Ability to maintain patient confidentiality in accordance with HIPPA guidelines.

BENEFITS

Our competitive benefits package includes the following

- Immediate eligibility for health and welfare benefits

- 401(k) savings plan with dollar-for-dollar match up to 5%

- Tuition Reimbursement

- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - Associate's or 2 years of work experience above the minimum qualification

- EXPERIENCE - 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.