• Customer Service Manager

    Aston Carter (Valencia, CA)


    Description

    In this role, success is driven by a combination of strong client relationship management, proactive business development, and effective consultant placement. Consistently high sales activity and outreach have enabled the opening and nurturing of new accounts, while a focus on quality and process improvement has supported positive fill ratios and consultant growth. Key attributes such as communication, resilience, collaboration, and accountability have been instrumental in building trust with clients and delivering results. With several years of experience in client-facing, sales, and recruiting roles, you have demonstrated the ability to leverage data, provide strategic insights, and foster team development, positioning yourself as a valuable partner and leader in your field. Optional skills such as CRM proficiency, compliance knowledge, and advanced analytics further enhance your effectiveness and adaptability in a dynamic environment.

     

    Skills

     

    Customer service, customer service management, sales and finance, ERP, sales, financial management, Data entry

     

    Top Skills Details

     

    Customer service,customer service management,sales and finance,ERP

     

    Additional Skills & Qualifications

     

    Additional Skills & Qualifications Optional skills such as CRM system proficiency (e.g., Salesforce, Bullhorn), advanced Excel/data visualization, and industry-specific compliance knowledge can be applied to streamline workflow, enhance reporting accuracy, and ensure regulatory adherence. Presentation and negotiation skills support effective client pitches and candidate closing, while project management experience enables efficient handling of multiple accounts and initiatives. Required education may include a bachelor’s degree in business, communications, or a related field. Certifications in recruiting (e.g., AIRS, LinkedIn Certified Professional–Recruiter) or project management (e.g., PMP, CAPM) are valued but not mandatory. For these optional skills, 1–3 years of relevant experience is preferred. Key attributes of success include adaptability to changing client needs, strong organizational skills, and a continuous improvement mindset. The ability to quickly learn new systems and processes, collaborate across teams, and maintain high ethical standards is essential. Desired/Nice to Have Skills: Experience with HRIS/payroll platforms Familiarity with compliance standards (e.g., FLSA, EEO) Data-driven decision-making Experience supporting process automation or system upgrades Multilingual communication skills

    Experience Level

    Expert Level

     

    Job Type & Location

     

    This is a Permanent position based out of Valencia, CA.

    Pay and Benefits

    The pay range for this position is $116000.00 - $174000.00/yr.

     

    Health & Wellness

     

    Medical, dental, and vision insurance for employees and their familiesHealth Savings Account (HSA) and Flexible Spending Account (FSA)Wellness programs and incentives for healthy lifestyle activitiesCompany-paid life insurance, with options to purchase additional coverageDisability and income protection plans

     

    Retirement & Financial

     

    401(k) retirement savings plan with employer match (typically up to 3%)Additional retirement programs and financial planning resourcesEquity incentive plans (in some roles)

     

    Paid Time Off

     

    Vacation days and paid holidays (vacation accrual increases with years of service)Paid sick leave and bereavement leaveFamily and medical leave, including maternity/paternity and adoption assistance

     

    Work-Life Balance & Perks

     

    Flexible work arrangements (where applicable)Employee Assistance Program (EAP) for emotional health supportChild bonding leave for birth, adoption, or foster careEmployee discounts on products and servicesGym membership reimbursement and wellness incentives (at some locations)Pre-tax commuter benefits (in some metropolitan areas)

     

    Professional Support

     

    Tuition reimbursement and educational assistanceProfessional and personal development programsOpportunities for internal advancement and training Retain top talent by offering a total rewards package and a workplace where employees feel engaged, supported, and empowered to make a difference.

     

    Workplace Type

     

    This is a fully onsite position in Valencia,CA.

     

    Application Deadline

     

    This position is anticipated to close on Dec 1, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.