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Internet Sales Coordinator

Summary

**Title:** Internet Sales Coordinator

**ID:** 972

Description

Hoselton Auto Mall is looking for a highly motivated, professional, and enthusiastic** **Internet Sales Coordinator** **to join our team!

This is a great opportunity for those looking to get into the auto sales industry and to work with a great team that promotes work-life balance!

Schedule:

+ This is a FULL-TIME opportunity (5-day work week - 40 hours/week)

+ Rotating shifts are: 8am-5pm, 9am-6pm, 10am-7pm

+ Rotating days off are: Fri OR Sat, and every Sunday off

+ Possibility to schedule around prior commitments with advance notice

Compensation:

+ Typical earning range is $45,000 - $65,000

+ Hourly base pay plus monthly bonuses based on lead generation success

+ There is no cap on the potential for earned bonuses!

What Does an Internet Sales Coordinator Do?

+ Communicate with customers via phone and internet to generate appointments for customers interested in purchasing or leasing a vehicle

+ Professionally facilitate the processing of inbound sales calls

+ Complete a daily work plan including follow up calls, emails, and customer satisfaction calls

+ Keep up to date on current incentives, specials, promotions, and product knowledge as necessary

+ Meet appointment setting goals

+ Maintain Customer Relationship Management database

+ Adhere to the National and State Do-Not-Call policies and procedures

Requirements:

+ Call center with lead generation experience will be given preference but is not required

+ Must be self-motivated and positive/enthusiastic; your success is directly tied to your efforts

+ Must have exceptional verbal and written communication skills

+ Ability to multi-task, prioritize, learn quickly and work with technology

+ Should have basic computer knowledge/comfort with technology

+ Bilingual (Spanish/English) is a huge plus but not required

+ Must be able to successfully pass a drug test

Why should you want to join our Client Care Center team?

+ We have a huge opportunity with 3 manufacturers plus a pre-owned store

+ Don't worry if you don't have experience - if you are motivated and positive, our team will help train and support you!

+ Over 1,500 opportunities each month

+ Promotes work-life balance

+ Well-structured, organized, and positive environment

+ Supportive team and management

+ Opportunity for growth within company including Team Lead role with department

Why Hoselton Auto Mall? We offer......

+ We have a great team and are growing!

+ A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!

+ **Generous Paid Time Off & Holidays!**

+ Medical insurance as low as **$11/week, dental as low as $4/week and vision as low as $1/week**

+ **$500** employer sponsored FSA benefit card

+ 401(k) retirement plan (with **profit sharing & employer match** )

+ Group Life & Disability Insurances

+ **FREE Tickets to Amerks, Red Wings & CMAC!**

+ **Discounts on CARS, Parts, Service!**

+ See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE

Don't wait... click** **_Apply Now_** **!

POSITION SUMMARY

The Internet Sales Coordinator is responsible and accountable for producing committed scheduled appointments between customers and dealership managers/sales consultants to achieve departmental gross profit and performance standards through dedicated specialized telephone activity while enhancing C.S.I. and sales volumes.

DUTIES** **AND** **RESPONSIBILITIES

+ Answer and address incoming customer inquiries via telephone, online chat, and email

+ Schedule sales appointments

+ Professionally facilitate the process of internet leads and inbound sales calls

+ Complete daily work plan including, but not limited to:

+ Lease renewal follow up calls

+ Manifest lists

+ Customer satisfaction calls

+ Chat requests

+ Understand and communicate current incentives, specials, promotions and product knowledge as necessary

+ Contact customers using management approved outbound phone scripts and customer contact lists

+ Update/collect customer’s name, multiple phone numbers and email address from all incoming calls and input/correct information into appropriate databases

+ Maintain Customer Relationship Management (CRM) database

+ Perform other duties and responsibilities as needed

EXPECTATIONS

+ Demonstrate a strong dedication to customer service

+ Adhere to the National and State Do Not Call policies and procedures

+ Adhere to Company Policies and Procedures, including the dress code

+ Perform duties as workload necessitates

+ Maintain a positive and respectful attitude

+ Communicate regularly with supervisor about department issues verbally and/or in written form

+ Demonstrate flexible and efficient time management and ability to prioritize workload

+ Consistently report to work on time prepared to perform duties of the position

+ Strive for harmony and teamwork within the department and between other departments

+ Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions

+ Listen actively to understand others completely

+ General housekeeping – maintaining a clean and efficient work area free of debris and clutter

REQUIRED COMPETENCIES

+ Strong attention to detail

+ Organization and follow up skills

+ High motivation, work ethic, and enthusiasm

+ Professional appearance and attitude

+ Must be at least 18 years of age and eligible to work in the U.S.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

+ Stand, walk, sit

+ Use hands to handle the phone, computer mouse and keyboard, etc.

+ Bend, stretch, and reach with arms and legs

+ Climb, balance, stoop, kneel, crouch

+ Talk, hear and smell

+ Lift and move up to 20 pounds

+ Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus

+ Use physical and manual dexterity

+ Ability to sit for a long period of time in an office chair

+ Use computers and office equipment as part of their daily functions

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

+ May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)

_Hoselton Auto Mall is an equal opportunity employer._