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Preferred Qualifications

+ Bachelor’s degree in a related field.

+ Call Center experience (Cisco)

+ 2+ years of research experience in an enterprise or eCommerce environment.

+ Demonstrated experience with service design and integrating legacy systems, such as SAP or other ERP platforms.

+ Experience conducting onsite and in-person research to gather user insights and feedback.

+ Experience w/Jira

+ Experience with Agile Methodologies

Job Summary

Identifies and executes research methods to understand customer needs, ensuring insights are grounded in best practices and social sciences. Collaborates with cross-functional teams to drive innovation through actionable user insights and supports the development of user-centric products.

Major Tasks, Responsibilities, and Key Accountabilities

+ Defines research problems and establishes the scope of projects with the experience team, ensuring all key issues are addressed effectively.

+ Designs research plans that strategically address knowledge gaps by identifying suitable participants who can provide valuable insights and perspectives.

+ Implements research methods to comprehensively understand and address identified gaps in knowledge, ensuring thorough and reliable results.

+ Collects high-quality data according to the research plan, ensuring adherence to best practices.

+ Analyzes raw data to identify themes and trends, highlighting insights to inform design and process improvements.

+ Presents and documents insights in an understandable format for relevant audiences, collaborating with the team to influence impactful decisions.

Nature and Scope

+ Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly defined problems. Demonstrates skill in data analysis and techniques by resolving missing/incomplete information and inconsistencies/anomalies in routine research/data.

+ Nature of work requires general supervision; exercises judgment. May be paired with a mentor. Work typically involves regular process checks or review of output by a coworker and/or supervisor.

+ May provide general guidance/direction to or train junior level support personnel.

Work Environment

+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

+ Typically requires overnight travel less than 10% of the time.

Education and Experience

+ Typically requires BS/BA in a related discipline. Certification may be required in some areas. Generally 0-2 years of experience in a related field OR MS/MA and generally 0-1 year of experience in a related field.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.