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Must be Cadence certified

Must have Epic Radiant certification or Epic Radiant experience

Description

Lead of Access Optimization — Position Requirements

Purpose of Role

Lead the design, optimization, and governance of outpatient scheduling, decision trees, and template management across the health system. This role partners closely with Access Transformation, IT, Institute Operations, and Revenue Cycle to modernize patient access through standardized Epic workflows and operational excellence. Cadence Certification Required.

Key Responsibilities

• Own the strategy and operational delivery for Epic Cadence optimization across all ambulatory specialties.

• Lead the design, testing, and deployment of decision trees, self-scheduling rules, and ticket scheduling frameworks.

• Direct template integrity initiatives in partnership with institute and scheduling leaders to ensure appointment capacity matches demand.

• Partner with IT analysts to scope, prioritize, and deliver access-related Epic build (decision trees, rules, referral work queues, visit types, etc.).

• Lead governance for scheduling workflows, including change control, testing, and end-user adoption.

• Oversee access modernization initiatives such as online scheduling, centralized scheduling, Fast Pass, and order workflows (referrals, radiology, and diagnostics).

• Develop performance dashboards and KPI tracking for fill rate, referral conversion, access leakage, and scheduling accuracy.

• Build cross-functional relationships with physicians, institute administrators, and central access teams to remove friction in scheduling.

• Mentor and lead a team of Access Optimization Managers and Analysts.

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Required Qualifications

• Epic Certification: Cadence required; Referrals, or Radiant a plus.

• Experience: 7–10+ years in Epic access/scheduling design or leadership roles in an academic medical center or integrated delivery network.

• Proven success implementing access improvement initiatives across multiple institutes or hospitals.

• Deep understanding of scheduling templates, visit type rules, order transmittal workflows, and Epic decision tree logic.

• Demonstrated ability to translate operational requirements into Epic system configuration in collaboration with IT.

• Strong project management, change management, and governance experience.

• Excellent communication skills with clinical and administrative leaders.

• Experience in outpatient access modernization—self-scheduling, patient portals, referral conversion, and digital front door initiatives.

Ideal Profile

Blend of Epic technical fluency and operational leadership—comfortable in both build discussions and executive meetings.

Data-driven, structured, and accountable; thrives on clarity and measurable results.

Calm and confident under pressure; able to influence stakeholders without ego.

Radiology, diagnostic scheduling, or multispecialty ambulatory experience highly valued.

Skills

Epic, Cadence, Radiant, Referrals

Top Skills Details

Epic, Cadence, Radiant

Additional Skills & Qualifications

Epic Cadence Analyst

Cadence required; Referrals, or Radiant a plus.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $75.00 - $100.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.